Posted in industry | music on April 20, 2007

Stubhub

"Ticketmaster is suing eBay Inc. in Los Angeles, accusing the Internet auction company's subsidiary StubHub of fraudulently obtaining premium tickets to sell online." [reuters]

Who's side are you on?

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Comments (64)

I side with ticketmaster surprisingly. I'd rather have a decent shot at getting tickets and suck it up and pay the convenience charges than to have eBay sponsored scalpers buy the tickets and quadruple the prices.

The ticket industry is in shambles.

Posted by Anonymous | April 20, 2007 2:05 PM

Neither.

Both add hideous charges on to the price of tickets.

Posted by Anonymous | April 20, 2007 2:06 PM

Yeah they both are ridiculously bad evil entities. What is so funny is this lawsuit is such crap cause ticketmaster insiders and promoters sell blocks of tickets to these con artists before the show goes on sale and takes a cut of what they make.
Talk about biting the hand that feeds you

Posted by Anonymous | April 20, 2007 2:16 PM

the problem isnt ticketmaster or stubhub...its the fact that scalping is legal in this country. scalping is a huge problem that could easily be solved by simply making it illegal in america. having it be a state issue is pointless because every NY event ends up getting scalped by scalpers in NJ or somewhere outside of the NYC area. most hot tickets at medium and small sized venues sell out instantly because of scalpers. take the amy winehouse shows for example...they sold out in under an hour and within the next few hours there were hundreds of tickets posted on craigslist for sale at $100-150 a piece and they were only $20 face. the ticket brokers lobby big time though so there is no chance it would ever be made illegal so scalping is a problem that will never get solved. this stubhub lawsuit wont do shit. plus its not like ticketmaster cares at all about a ticket goer or their wallet considering the ridiculous convience fees which usually are more than 25% of the cost of a ticket. hell, they even charge you $1.50 to use ticketfast to print YOUR OWN tickets and use your own ink and paper

Posted by Anonymous | April 20, 2007 2:17 PM

well, ticketmaster rips off the people that can barely afford the tickets they sell. Ticket brokers usually cater to people who can afford their prices. Since I can't afford the ticket broker prices but can just barely afford the ticketmaster prices, I say ticketmaster should shut the fuck up and deal with it.

Posted by Anonymous | April 20, 2007 2:17 PM

Hate em both. I would be fine with going back to having to buy tix from record stores and venue box offices. When a venue ONLY sells through ticketmaster or the like I usually don't go.

Posted by Caleb | April 20, 2007 2:30 PM

Flood Relief Auction for Mamaroneck.
Hey all, check out these cool items available via 107.1 the Peak - all are on auction to benefit a food bank. You just gotta call in.
http://www.1071thepeak.com/promotions/flood/index.php

Items include a Tori Amos release party (with performance), tix to the Police and various autographed posters.

Its for a good cause, I called and the Tori item was only $200!

Posted by Anonymous | April 20, 2007 2:35 PM

Making scalping illegal won't solve the problem. Who can't get all sorts of illegal drugs? It just makes things even more expensive.

It's just too bad that the artists can't get more of the profits. If some tickets go for $100 each, it seems that by charging $20, they've sold themselves short by $80.

Posted by Anonymous | April 20, 2007 2:49 PM

I have to agree with the first post, I side w/ Ticketmaster, b/c at least you may have a chance for decent tix. But really at the end of the day, F**K both of them. One kills you for "legal" sales with charges and fees, the other is a bunch of cheating A-holes who take all the good seats to line their own pockets.
Solution(s) - drop fees and charges, develop new ways of eliminating "scalpers" means of acquiring tix, or lastly - -> can't anyone afford to open a brand new TICKET COMPANY????
WTF?

Posted by Heda | April 20, 2007 2:50 PM

The thing is, the only reason TM is doing this is because they want to set up their own auctions and don't like the competition.

Posted by stalla | April 20, 2007 2:50 PM

the only reason ticketmaster cares now, is cause they're starting their own ticket auction website. this is merely a way of eliminating the competition.

Posted by Anonymous | April 20, 2007 2:51 PM

They both suck! Ticketmaster is a glorified scalper!

Posted by Allison | April 20, 2007 2:53 PM

Whatever happened to power in numbers? Both ticket hounds profit from...US! Has anyone thought about maybe making demands that these companies stop what they're doing with these "fees" ? Makes me wish more bands like Fugazi would limit the prices their fans pay for tickets. I'd say it's only a dream, but only if it was impossible.
I agree, Ticketmaster should shut up and deal with it. As should we because we're still dealing with it too.

Posted by Andres | April 20, 2007 2:53 PM

Speaking of scalping, does anyone need a Spoon ticket for the actual cost to me (yes, this includes Ticketweb stuff [$14] , and also the $15 it would cost for me to overnight it to you -- so it would end up kind of expensive)?

Posted by Richie B | April 20, 2007 2:57 PM

When does Live Nation's contract end with Ticketmaster? Live Nation is eventually starting their own ticket company. I don't see Live Nation dropping the fees much but a shakeup might be good for concert goers.

Posted by dave | April 20, 2007 3:10 PM

It's a suit about "StubHub...fraudulently obtaining premium tickets."

I'm all for a free market and legal ticket scalping, so long as they crack down on the fake tickets outside the venues and seal up the back doors brokers use to get tickets nobody else has access to...which is what this suit appears to be addressing. If everyone is on the level playing field when tickets go on sale, and the advantage only goes to the lucky and the well informed, scalp away.

Posted by Jeff | April 20, 2007 3:21 PM

StubHub just centralizes ticket brokering or scalping online. TIcketmaster has their own resale feature called TicketExchange. They obviously have no problem with scalping if the state law permits it. I am sure they like making another fee, which is even larger, from that sale too. They just want a larger piece of the market share. This is stupid.

Posted by Anonymous | April 20, 2007 3:23 PM

ticketmaster is a monopoly and stub hub is a "scalper".

Maybe someone who knows more about the industry can answer this but dont venues sign exclusive contracts to sell tickets to concerts there? If that is the case, then the lack of competition is the reason. We need more companies to battle ticketmaster for the rights to sell tickets in the major venues.

Posted by Loop | April 20, 2007 3:29 PM

I'm actually one of the people that sell tickets on both eBay and StubHub. Feel free to hurl insults at me, etc. Believe me, I've heard them all already. Frankly, the sad truth is that until I'm able to get full-time employment, this is one means that I've been able to make a few bucks and even for the time and effort you need to put in, it's still largely not worth it. No matter. I just want to offer some comments from my own perspective.
When I started doing this, there was a much higher demand for tickets from people like myself because there were fewer people reselling tickets. As it stands now, it appears that the number of people who buy to resell tickets has ballooned to the point where even I'll admit that fans are getting the short end.
Presales are the ticket resellers best friend. If you want to seriously put a dent in the reselling market, end presales altogether. Most of the public still isn't even aware of presales and how to get the passwords needed to access them. By the time public sales begin, many choice tickets are already out of the reach of fans.
More shows, especially in smaller venues. Frankly, I don't know why many artists will often book only 1 show in an intimate venue in a large market. NY usually sees several shows but in other markets like Boston or DC, it's usually 1 show only. The result is huge demand and again, a reseller's dream.
Buy a CD or download an album and get a ticket - don't just offer a presale pw with a CD preorder - give the fan a bloody ticket to boot. If a reseller wants to go through the bother or having to order 4 CDs to get 4 unique passwords, then at least the artist has 4 sales to show for it.
Just a few thoughts... let the insults fly now I guess
cheers

Posted by You Hate Me I Know... | April 20, 2007 3:32 PM

Go back to England you bloody tout.

Posted by Anonymous | April 20, 2007 3:41 PM

Nothing will ever change. Corporations will continue to exploit the average joe in any way, shape, or form possible. We can blog and yell and bitch til our fingers bleed and our mouths tire. Nothing, absolutely nothing, will make corporations like StubHub, Ticketmaster, Live Nation, ad nauseum, change their ways. Does anyone here think that one day buying tickets for shows will get any better?!?!? It's a waste of time because there's always gonna be shmoes with dough who will pay tip-top dollar for way overpriced tickets. Ain't gonna change.

Posted by egg | April 20, 2007 3:42 PM

To you hate me i know,
First let me say i dont believe you are in fact a scalper at all. I think its a load of bs
If you are one, you are not a very good one.
As everyone knows already or at least they should know, this whole scalping thing is one big inside job and it has been for years.
People inside ticketmaster and live nation and other promotion companies have been selling blocks of tickets to scalpers for years before the shows even go on sale. They get a cut of whatever the profit is.
This whole nonsense about presales and paying people to stand in lines at ticket box offices and using machines to get though computer phone banks etc etc is all bullshit
Yes there are some scalpers who get them these ways but they are in the minority and not getting many tickets through these means.
The major brokers get them from people within the company
The only reason this lawsuit is happening now is cause ticketmaster got wise and said we will just do it inhouse ourselves and now they want to monopolize the scalping market as well as the legit one

Posted by Anonymous | April 20, 2007 3:42 PM

Yes, we do hate you.

You're also profiting from the artist, which is really f'ed up. While it may be "legal" to do what you do, know that you are STEALING this money you make.

Get a f'ing job asshole.

Posted by Drugs Delaney | April 20, 2007 3:44 PM

There is absolutely no reason to side with Ticketmaster. The only reason they are suing Stubhub is they want to do the same thing in the future and don't want an established competition. They are used to being the monopoly.

Making scalping illegal and enforcing it would make things a lot better for the concert goers. You will eliminate the so-called "legal" brokers. Also the average person who is selling their extra tickets on craigslist would be discouraged from asking over face value. It seems now almost everyone on craigslist are selling their extra tickets for sold out shows over face. I cannot really blame them too much either because whenever they are the ones looking for tickets they have to pay over face too.

None of the businesses involved want scalping to be illegal. Most shows sell out fast due to scalpers buying tickets. If everybody bought tickets for their own use, a lot less shows would sell out.

I average 4-5 shows a week. Even though I would still make scalping illegal if it was up to me, I am not completely against it. Rarely when it is someone I am a big fan of, I don't mind paying a little extra for good seats.

The biggest problem is the fact that scalpers get the best seats before tickets go on sale to public.

Cablevision owns MSG, Radio City, Beacon. Their employees have access to tickets before they go on sale to public. You can almost never get front seats to these venues when the tickets go on sale even if it's a show that never sells out. Until Cablevision bought Beacon a few months ago, I could always get front center seats to Beacon shows if I was at the box office or online when tickets are released. Ever since the takeover that has not happened once. Box office also starts selling tickets one day after the general onsale date online. In many cases, no tickets are left after 24 hours. (That is obviously the result of a deal they made with Ticketmaster.)

People responsible for providing the tickets to scalpers before the public should be caught and punished. Go to eBay and you will see the same sellers having the best seats to The Police, Roger Waters, Genesis, Timberlake, Aguilera, etc etc. Are these sellers so lucky that they have the best seats to the hottest shows? Obviously not. I can't believe why there is not a public outcry about this. If everyone had the same chance of getting tickets, I would not have as big a problem with the secondary market.

Posted by Anonymous | April 20, 2007 3:54 PM

Actually, Drugs Delaney (I assume that's your real name), an argument can me made that scalpers help the artist. Tickets sold are tickets sold - the artists' percentage doesn't change regardless of whether or not they're sold to scalpers or to people named Drugs Delaney. In fact, inflated demand = prestige for artists and creates buzz. Again, my initial question - why do artists continue to book limited shows in intimate venues in large markets if not to partially boost perceived demand. It certainly makes good headlines for a pr firm to boast that the artist they handle had their shows sell out in a record 5 minutes!!! Brit bands do it all the time.
Anonymous - you are wrong on one count - I do resell tickets but you are right on another - I'm probably not a very good one as I tend not to make a great deal of money doing it.
My point about presales appeared to be lost on you. Do a blog search for presale passwords and you'll see the cottage industry that has sprung up in trading/selling such info and it is usually to the benefit of the resellers.

Posted by You Hate Me I Know... | April 20, 2007 3:59 PM

Anyone else annoyed that while ticketweb's services fees are lower then ticketmaster, the only options they have for pickup are willcall and UPS delivery?? I've had to waste a few tickets because I was unable to attend the show. The only way you can resell them or give them away is if you provide the other party with a copy of your drivers license, credit card used for payment and a note with signature.

Posted by Anonymous | April 20, 2007 4:11 PM

Actually you can just give them a copy of the license and credit card, that should be good enough...and you can always black out all sensitive info except the last 4 #'s of the card and yer name.

Posted by Tumbleweed | April 20, 2007 4:14 PM

Well put, You Hate Me I Know.* Am I the only one here who finds the ticket scalping community to be a bunch of loveable ragamuffins? Seriously, they're playing 'The Game.' You all play 'The Game' -- they're just better than you at it, and know how to mix it in with a little good old American capitalism. Don't player hate from the sidelines. And all ya'all artists and blogger types should get your hungover butts out of bed to get the tickets you want -- keep your eyes on the prize. Brooklyn Vegan is a pimp. He knows whats hitting the market, and he stays on top of his game. You All Hate Me has a loosie goosie game it sounds like, but he's honest with it and workin' what he's got. Before you complain, tighten up your game. Then come back and talk to me...Jimmy T.

*By the way, did you used to play in the XFL?

Posted by Jimmy T | April 20, 2007 4:21 PM

Blah blah blah blah.....so much hot air about this, adding up to a big fat zero. So who fucking cares who's right, who's wrong, who's morally correct/incorrect on this subject? The fact is we're all still gettin' FUCKED OVER and egg up there had it right---this shit ain't nevah gonna change!!!!!

Posted by Alberto Poo Holes | April 20, 2007 4:31 PM

If I were stubhub I would sue them right back. How do you think stubhub gets these premium tickets? they cut deals with the people who sell/distribute the tickets thru the ticketmaster system. Oh wait then what would they do?

once again, ticketmaster just want to cut out others cause they now have their own auctions.

I've got no problem with scalpers, how ever they should only have the same rights/chances as any one else buying tickets which we know isn't what is happening.

Posted by Anonymous | April 20, 2007 4:32 PM

Ticketmaster charges roughly a 20 percent "Convenience charge" when you order online.
I should be able to charge them a convenience charge when I order online, since when I order tickets that way, their only expense is bandwidth and server fees which are minimal compared to what they have to pay live human operators to answer phone calls. I have to pay them to type in all the information they used to pay someone else to do.
Not to mention the fact that they make you re-type that damn pass key every time you search again for tickets. The thing is so unreadable sometimes that you end up having to redo it 9 ticketmaster.
I bought tickets for a show once, and the convenience charge was more expensive than the tickets were.

Posted by Kurt C. | April 20, 2007 4:39 PM

All these comments that the artist should benefit more miss the point - the suit is totally about a deal that the artists cut with StubHub http://www.stubhub.com/sites/corpsite/?gsec=news&gact=press&article_id=4170 Ticketmaster is just pissed because they didn't get their "vig" and they want in this business. Stop the hatin'! StubHub doesn't sell the tickets, they are like eBay and bring buyers and sellers together.

Posted by SuperFan | April 20, 2007 4:44 PM

Scalping should be illegal? Other than laws restricting sales around stadiums designed to stop fraud and nuisance, very few states are left that restrict selling tickets over face value. In the last year or so FL, SC, LA, and IL eliminated their prohibition-era laws since any freshman econ major can tell you restricting supply drives market prices up not down. If some willing fan wants to offer you a lot for your hot tickets, why shouldn't you be allowed to take them up on it? ^(&*$@!(^%$ communists!

Posted by Econ101 | April 20, 2007 4:52 PM

Sorry to butt back in, but I have to ask -- isn't there anyone here who misses the old-school scalpin'? I've been working the street for 14, 15 years, moving tickets, buying and selling. Sometimes I get burnt, but that is part of the game. I know this, and I Respect this. I never thought I'd be sad to say bye to some of my competitors, but lately the streets outside some of these events are graveyards, as far as us ticket touts go. If anything, I'd sue Stub Hub for cutting down on some of that flair that, love it or hate it, brought some of the entertainment Out To The Streets.

Posted by Tony T | April 20, 2007 4:53 PM

I'd much rather buy scalped tickets through StubHub or Ebay than on the streets. StubHub and Ebay tickets are guaranteed to be authentic and valid, the guys on the street will sell you counterfeit or invalid tickets and laugh when you get burned. Good riddance to the street scalpers.

Posted by Anonymous | April 20, 2007 5:25 PM

You don't know what you are talking about, Anonymous. Out on the streets, we have an honor code much tighter than any of these Stubhubs or E-bays -- mess around, and you can get cut. Yeah, there are scammers out there, but I'm talking the real old-school scalpers, who are in it for the longhaul. It's about pride as much as The Green. I haven't worked these city streets for 14 years by sullying my name. Ask a real scalper about Jimmy T, down in DC. They'll know who you're talking about. I've been doing this thing longer than you been alive.

Posted by Jimmy T | April 20, 2007 5:31 PM

Lol, i'm a lot older than 14 years old and i've seen many unfortunate people get burned by buying counterfeit tickets from scalpers on the streets. On Ebay or Stubhub they're guaranteed good or your money back, I KNOW it does NOT work that way on the streets. I don't care what your nickname on the streets on in jail is. Even if you're honest you cannot keep all the scammers away no matter how hard you might try.

Posted by Anonymous | April 20, 2007 5:39 PM

I keep em' away. Don't you worry. Yes, there are faked. But we only scam when someone's asking for it. I look at it this way: some Anonymous like you comes up to me and gives me $60 for two tickets, and I slip you fauxs. You just paid $60 for a life lesson, and I'll probably throw in a bit of wisdom, as well. Not a bad deal at all. You pay that much for an hour at University. And if you've got the balls to call me on it, I'll be right there waiting for you where you bought the tickets. The refund is yours. That's the code. You know who to give the real thing, and you know who needs to learn what's what.

Posted by Jimmy T | April 20, 2007 5:45 PM

Lol, fortunately I learned that life lesson long, long ago and I steer far clear of scammers like you who are only too happy to teach it to me again in just in case I forgot.

Posted by Anonymous | April 20, 2007 5:51 PM

its funny, after reading the comments section here does anyone else get the impression that there are a ton of bv readers who use this site just as a resource to know when tickets go onsale so that they can scalp em?

Posted by Anonymous | April 20, 2007 9:42 PM

Hey, Ticketmaster, how about cleaning up your own house first? pot. kettle. black.

Posted by jukeboxgraduate | April 20, 2007 11:51 PM

Just bought two tix to Pipettes at the HighLine. Didn't even know that show was happening.

Posted by chrisc | April 21, 2007 12:20 AM

And how exactly do you know who to give the fake tickets to? By what they look like? No thanks. I bet I'm just as old as you, and just as wise, and I never buy tickets from the "professional" scalpers. I'll wait for someone who looks like an amateur, who happens to have an extra ticket for the face value. How's that for $60 worth of life experience?

Posted by joshua | April 21, 2007 10:22 AM

No way you're as old as me. I've got half a century, and those are hard years. Each day, I keep getting older, too, so you're never going to catch up with me. And yeah, I can tell by what someone looks like -- the gait of their walk, the way they glance from side to side as they shuffle over to my person, the trembling pinky as they pull out a crisp twenty or ten, still hot from the ATM. There's an undeniable rush from buying and selling hot tickets. A real electricity, kid. You seem to have a system down, scoping out the amateurs. So maybe you're onto something. But you talk like a real chump, joshua. I got not no need for you. I only deal with the buyers who have a little sense of romance.

Posted by Tony T | April 21, 2007 12:52 PM

Artists can help, it they wanted to. I've been to a number of concerts where premium seats required photo ID and credit card used to purchase AND we got a wristband immediately after pickup AND we needed to go directly into the venue. No cahnce of resale there.
Also, venues can help. Webster Hall, not on my list of fav places, never issues tickets. All tickets are will call and there is no reentry.
These are at least attempts to work within the current confines of the laws/selling system. They appear to work.

Posted by musicmattersman | April 21, 2007 12:52 PM

Ummm, except for The Roots concert, the Webster Hall concerts are run by Bowery Presents and hard tickets are always issued unless you choose will call as your option.

Posted by Anonymous | April 21, 2007 2:07 PM

Hey Tony T, we have no use for you. Glad to see you are finally being replaced by StubHub and Ebay and noone else will be scammed by your counterfeit tickets or your bs talk. Get a real job, or does your prison record preclude you from anyone actually hiring you?

Posted by Anonymous | April 21, 2007 2:11 PM

EVERY SHOW SHOULD BE WILL CALL. PERIOD.

Posted by Anonymous | April 21, 2007 5:05 PM

Every concert I have had tickets for at webster hall was will call only...no option for mailing. There were many....Modest Mouse, Sonic Youth, Neko Case, Brand New for example. I wonder what determines the restriction of a will call only ticket option??? Maybe the artist?

Posted by Anonymous | April 21, 2007 8:45 PM

No, every one of those concerts you mentioned had hard tickets available unless you ordered them online through ticketweb the week of the show. In fact, if you go the box office (at mercury lounge) they will offer you only hard tickets. If you order more than a week ahead of time through the web they are only to happy to deliver the hard tickets to you and make you pay a UPS fee.

Posted by Anonymous | April 21, 2007 9:31 PM

it is best to see these artists early in their careers at intimate venues at reasonable prices. clear channel is another company that i have a beef with. once upon a time, philadelphia had a great local promoter called Electric Factory. clear channel bought them out, changed their website to live nation (which is about as bland as a site can get), and now they have to nerve to change the name of one of our best (and intimate) music venues, The Theater of Living Arts (or TLA) to The Fillmore Philadelphia. These companies are taking all of the fun out of seeing shows while over-charging the fan base.

Posted by Anonymous | April 22, 2007 10:59 AM

Tony, Jimmy T. ha. you had me for a second there. ok.

Posted by joshua | April 22, 2007 11:13 AM

StubHub should burn in hell. They made me pay my 18-yr-old broke ass $250 to see [from faaar away] Radiohead back in 03!

I side with band websites that offer real fans early [good] tickets and give hipsters the rest.

Posted by h_e_n_r_y | April 22, 2007 4:18 PM

Grammar's -- or the side that uses "whose" instead of "who's" correctly.

Posted by Hack Ryder | April 22, 2007 5:31 PM

Bands used to do that until all of you same people that are whining for cheap front row tickets starting downloading their songs for free. Artists have to make money somehow. This deal between StubHub and Lynyrd Skynyrd that has Ticketmaster so pissed seems like a good example. p.s. explain again how StubHub "made you" buy tickets???

Posted by BeeBop | April 22, 2007 8:57 PM

Bands used to do that until all of you same people that are whining for cheap front row tickets starting downloading their songs for free. Artists have to make money somehow. This deal between StubHub and Lynyrd Skynyrd that has Ticketmaster so pissed seems like a good example. p.s. explain again how StubHub "made you" buy tickets???

Posted by BeeBop | April 22, 2007 8:58 PM

Yes, this particular issue has nothing to do with the "reselling" of tickets, it is about whether the artist wants to auction their best seats on ticketmaster or on stubhub in the first place. Obviously ticketmaster is pissed off that stubhub is competing with them for this business as ticketmaster has their own premium seat auction. The money from the auctions in this case goes to the artist either way, so appartenly Stubhub is giving the artist a better deal than Ticketmaster.

Posted by Anonymous | April 22, 2007 9:24 PM

Ticketweb now has a virtual "waiting room"....it's the beginning of the end

Posted by Anonymous | April 23, 2007 1:43 PM

Ticketmaster just sued FlashSeats the other day for the same thing.

Posted by Jeez | July 27, 2007 5:10 PM

Crybabies. Losers complaining because you cannot afford nice things at higher prices. This is what America needs. To place a higher value on everything. We want a cheap little America instead of a higher quality America. Come on, jeans with a Levi name are not the same quality as Levi jeans in even Sears. You want cheap then live cheap, earn less, complain, make the Chinese rich, etc. If you want a better America pay more to Americans and run the cheap stuff out of our country. Demand quality. High price entertainment is a good incentive to work harder and try to make America a better place to live. Now invest in America and show the world we want an American standard which means American high quality products including entertainment. Look at your cable bill and you just suck that up while complaining about a couple tickets here and there. Eat it cheapskates. Learn how to live by working hard and going for the good stuff.

Posted by joey damian | December 15, 2007 11:15 PM

Blog Posting #1
Stubhub sold me invalid tickets to the September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? I am still waiting for their reply, despite several requests for an answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General's office. I hope this will work; I have my doubts. I see StubHub (an EBAY Co) donated to the AG's political campaign fund. I am open to joining a class action, if others want to do the same.

Blog Posting #2
Stephen Wichlac, Executive Customer Care Specialist from StubHub contacted me late yesterday – by email (why no call?).

I found the timing to be odd. Could it be the result of the nearly 100 complaints I placed on blogs (including several financial sites and EBay's - the parent company) yesterday?

In his email he scolded me, stating I had not completed the proper paperwork. Of course I (I have proof) submitted the proper paperwork. It wasn’t easy though. I had to phone StubHub and secure a working fax number; the one on their form wasn't working!!

Wichlac claims: "From what we have been able to find, it sees that your seller originally purchased these tickets from another party and then resold them on our site."

I told Stephen via my email response that his problem isn’t my problem; they resold tickets from someone other than the owner. Premium tickets should be verified. Why didn't they contact the original owner and verify the tickets had not been stolen?

I am still open to hearing from hand from others re their experiences. I do plan to file a complaint with both the NY and CO AG office.

For those with a similar complaint, you know how difficult it is to locate someone at StubHub customer care. The number given to me was never answered. Twice when their person telephone and left a vm for me, she stated that I wouldn’t be able to phone back and leave a voice mail – her voice mail didn’t work she warned (customer care?). Here is Stephen Wichlac’s contact information. Use it:

Stephen Wichlac
Executive Customer Care Specialist
swichlac@stubhub.com
Phone: 860.408.5812

Posted by ColoradoJimH | October 11, 2008 1:13 PM

I have no trouble buying good tickets for the events that I want to go to. I buy a couple extra and sell them on stubhub. It's like going to shows for free and sometimes I even make some money to. We live in a capitalist society. Its the power of supply and demand. I love stubhub. The people who end up having to buy on stubhub didn't pay enough attention to when the tickets go on sale to the public and end up having to pay more. I don't feel sorry for them at all.

Posted by Ted | March 31, 2009 2:19 PM

I know i've been screwed by ticket master like a hundred times whenever i buy tickets!

Posted by Christopher Beard | September 24, 2010 11:11 AM

These Guys were awesome. I love these guys. Great Post!

Posted by andy bolton | October 25, 2010 2:54 PM

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