Microsoft (NSDQ: MSFT) says it has resolved a glitch that caused the 30 GB model of its Zune MP3 player to freeze up over the past week.
"You can go back to using your Zune!" the company said in a support note posted Thursday on its Web site. The note details steps that Zune owners should take to eliminate the bug by resetting their players.
Earlier this week, thousands of Zune users flooded blogs and support forums with reports that their devices had locked up. Microsoft traced the problem to a software bug that caused the Zune's internal clock to fail when switching from the past leap year to 2009, which is not a leap year.
To fix the problem, Microsoft advised users to unplug the Zune from its power source and allow the batteries to drain. "Wait until the battery is empty and the screen goes block," the company said in its support bulletin. It then instructed users to power up the devices, but only after 7 a.m. Eastern time on New Year's Day Thursday. "No other action is required," said Microsoft. [Information Week]