Posted in industry | music on February 9, 2009

Smashing Pumpkins @ United Palace (more by Chris La Putt)
Smashing Pumpkins

Ticketmaster Entertainment Inc was hit with a C$500 million ($410 million) lawsuit in Canada on Monday, alleging the company broke the law by reselling tickets at inflated prices.

A Toronto man who tried to buy two tickets to a November 2008 concert by the band Smashing Pumpkins alleges Ticketmaster's website said none were available, but redirected him to the website of the company's TicketsNow resale unit...

...The suit mirrors complaints in the United States that people trying to buy tickets to singer Bruce Springsteen's current tour were redirected to Ticketmaster's TicketsNow site, where they were available at much higher prices. [Reuters]



Comments (18)

wow the shit is really hitting the fan

Posted by Anonymous | February 9, 2009 11:43 PM

lets all have a walkout at 3pm tomorrow!!!!! i'm sick of my job

Posted by Anonymous | February 10, 2009 12:14 AM

Not getting much play yet but there's was a U.S. case filed as well...

The case (Ellen Diamond v. Ticketmaster Entertainment Inc., CV09-0912, U.S. District Court, Central District of California) seeks unspecified monetary damages and an injunction to stop "redirecting" consumers to Tickets Now.

More coverage here...


Posted by Todd Levy | February 10, 2009 12:51 AM

can we all get together and do this for the animal collective tickets?!
why the hell did they put them on sale so early?!

Posted by Anonymous | February 10, 2009 1:01 AM

oh man i just thought about it. is this how tickets get to be released day of at bowery presents shows. they have these tickets on their side website and if no one buys them they release them for regular price again
really messed up and crazy

Posted by Anonymous | February 10, 2009 1:03 AM

they should be suing them for much more, in the billions. ticketbastard deserves to be driven in the ground repeatedly.

Posted by Anonymous | February 10, 2009 9:57 AM

The problem is not the ticketsnow redirection, it's much, much deeper than that. These petty civil suits won't amount to shit.

Posted by Anonymous | February 10, 2009 10:00 AM

10AM is correct. the ticketsnow thing is finally blatant enough, and well enough publicized, that action is being taken. but it does nothing to address the deeper corruption in ticketmaster's business model, that they have been in bed with scalpers for at least a decade.

Posted by Anonymous | February 10, 2009 10:23 AM

There has to be some serious anti-trust going on here.

I mean even if there isn't, the cloud of suspicion. If you controlled the inventory for big events why wouldn't you hold a few "great" seats back that are never worth the price listed on them?

However, this is illegal when the primary owns the secondary

Posted by rod munch | February 10, 2009 10:43 AM

Animal Collective is mad boring.

Ticketma$ter can smoke my spicy wang. And when they're done, I will sue them for $exual hara$$ment.

Posted by Sacred Absolute Hipster Cow | February 10, 2009 10:49 AM

the world is a vampire

Posted by anon | February 10, 2009 1:32 PM

"However, this is illegal when the primary owns the secondary"

Ticketmaster can't win. They bought TicketsNow to get a piece of the secondary market that they were losing out on. Now they get a piece. The secondary market is going to exist regardless, so who cares who gets it. That said, it's true they shouldn't trick people who trust Ticketmaster and are too stupid to know they just got redirected.

Posted by Anonymous | February 10, 2009 1:48 PM

missing the point, 1:48. They were always getting a piece of the secondary market. It was in the backroom agreements with brokers whereby ticketmaster held a large percentage of the good seats and took some unknown amount of money in return. Ticketsnow simply cuts out the middle man, and ticketmaster makes all the profit on the full market value of whatever tickets they set aside for ticketsnow.

Posted by Anonymous | February 10, 2009 2:49 PM

My wife and I went on line to Ticket Master to buy tickets for the Madonna concert in Vancouver 2008. (We live 10 minutes from the Stadium). We found tickets up on Level 4. The price was quoted at $487.65. We figured expensive but it was Madonna. From the website there was a number to call so we phoned in our order (800 number). When the tickets arrived, they had a price of 109.50 printed on them. We figured we had been ripped off and left it at that. Then our credit card bill came in. It was for a sum of $627.05. As it turned out, we were not ordering from Ticket Master but from a subsidiary of theirs Tickets Now, and they were based in the U.S.A. At no time were we informed that we were buying tickets for a Canadian concert, 10 minutes from my house from a company down in the USA and paying a premium for these tickets and then a whopping $140. exchange. We were ripped off from the onset. I asked the people sitting beside us how much they paid for their tickets and they said $109.50. That was the printed price on our tickets; $95.00 for seats, and the rest of the 14.50 included the stadium fee and the handling charges. To my understanding and gut feeling, this is online scalping at its best as Ticket Master could at any time suffle off seats to its armslength company and then scalp the tickets to unsuspecting customers. I explained what happened to some friends on the movie sets that I work on, and they told me that the same thing happened to them and that they never buy from Ticket master. They would rather pay the scalpers on show night. For the price that we paid, we could have had far better seats in the stadium. The tickets that we received came from Tickets Now (800.927.2770)

Posted by David Cook | February 10, 2009 8:15 PM

"Ticketsnow simply cuts out the middle man, and ticketmaster makes all the profit on the full market value of whatever tickets they set aside for ticketsnow."

Not true. TicketsNow is just a marketplace (kind of like eBay) where buyers and sellers find each other. TicketsNow gets a percentage of the price that a ticket is sold at. It doesn't actually sell any tickets itself.

(Not that I'm saying Ticketbastard is blameless here.)

Posted by Anonymous | February 11, 2009 4:40 AM

Sorry to hear about your story 8:15 but don't you realize the ticket face prices before you buy? I always look at the seating chart and prices before the onsale so I know what sections roughly should cost what. I am sure you had a chane to review the price even on tickets now before you hit submit.

Posted by Anonymous | February 11, 2009 8:00 AM

This is bad news for Ticketmaster Inc. I hope they were able to bounced back from this fiasco.

Posted by Classified Toronto | September 24, 2010 1:39 PM

ull like it.. if u hate ticketmaster :D The Walking Dead - Ticketmaster Apocalypse -

Posted by The Fanarchist | June 14, 2013 5:17 AM

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