Posted in music on February 23, 2012

Kraftwerk

Dear Kraftwerk fans,

Sorry it took me a day to write this, but it was important for me to first understand all of the facts so they could be properly communicated. First and foremost, we are deeply sorry for the frustration and massive inconvenience that yesterday's on-sale for Kraftwerk caused for many of their great fans around the world. I recognize that so many of you spent hours in front of your computer watching a spinning wheel--or watching the page go blank. Please allow me to explain what happened and what we'll do to correct this for the future:

MoMA has been a really great partner of ShowClix for over a year now, and we've worked with them to move tens of thousands of tickets successfully. They leaned on us to help them with this on-sale, which was a special event for them, and we let them (and you) down. ShowClix has successfully executed many very large, high-demand on-sales over the past five years that we've been in business. Most of these on-sales have a high demand, with a great deal of inventory to sell. Kraftwerk's eight-night performance on-sale was a very unique situation. While we're not able to disclose the number of tickets that were available for these performances, what I will say is that of the tens and tens of thousands of die-hard Kraftwerk fans from around the world that logged on at exactly noon EST yesterday to get these tickets, the venue capacity restrictions would only ever allow approximately 1.20% of them to actually be reserved. As you might imagine, this is an extremely large technical hurdle, particularly because of the tiny fraction of supply versus the demand.

Still, this is no excuse. We should have never advised MoMA to allow the tickets to be sold in the fashion in which they were, because in the end--even if everything were to go smoothly--many people would have been very disappointed. ShowClix didn't set the proper expectations from the beginning, nor did we properly prepare our load balancing servers in order to prevent the queue from timing out. Ultimately, we failed many of you.

Since yesterday, we have discovered that a single setting within one of the lower levels of our queuing system's middleware bubbled-up under the heavy load and caused frequent timeouts. There were also some issues with the broadcast system which allows us to communicate with ticket buyers while they're waiting in the queue. We should have both of these problems resolved by the end of this week. However, even with these problems resolved, it is my belief moving forward that we should not perform an on-sale all at once for an event or venue that has such small capacity restrictions versus potential demand. Instead, we will advise our clients on various alternative methods to fairly sell tickets to an event that has such a small fraction of inventory available versus the potential demand.

There were certainly technical problems around this event. Contrary to some reports, however, our servers never crashed or went offline, and none of our other clients or their events experienced a problem during the Kraftwerk on-sale. We always keep high-demand on-sales separate from all of the other activity happening on our server. It's also important to note that there were online sales successfully processing the entire time, and all eight of the events sold-out in approximately 60 minutes.

In closing, regardless of what the technical problem was--or how we plan to solve it in the future--we haven't overlooked the incredible amount of frustration many people felt from the on-sale. We take full responsibility. This company was founded and continues to be run by a big team of live entertainment and technology addicts. We feel for you, the fans, and our partner, MoMA, and vow to work hard to prevent such a debacle from happening again in the future.

Thank you for taking the time to read this.

Joshua Dziabiak
CEO
ShowClix, Inc.

PREVIOUSLY: Kraftwerk Tickets Blues (the video)

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Comments (139)

well, i give them props for that. they're obviously a much smaller company than ticketmaster and they probably never experienced something like that before, and in general, they're not the kind of an outlet to handle something like that. truthfully, moma should've steered them elsewhere. i honestly throw the blame on moma here; they just should've sold these tickets in another way.

Posted by Anonymous | February 23, 2012 4:04 PM

So did any of the people who were complaining about not getting email confirmations get those yet?

Posted by Anonymous | February 23, 2012 4:06 PM

Jeremy Lin would have distributed the tickets smoothly

Posted by Anonymous | February 23, 2012 4:07 PM

It's a shame that while it was a learning experience for them, it was a nightmare for customers.

Posted by Anonymous | February 23, 2012 4:08 PM

Why not TRY NY residents only?

Posted by Anonymous | February 23, 2012 4:10 PM

1.2% of 20,000 is 240

Posted by Anonymous | February 23, 2012 4:12 PM

Kraftwerk should parlay this into 5 nights at Terminal 5.

Posted by Anonymous | February 23, 2012 4:12 PM

I like it how they fail to mention that if you called up ShowClix, they would put people on hold for almost an hour before the phone got completely disconnected.

Fuckin asshole!

Posted by Anonymous | February 23, 2012 4:14 PM

Yawn

Posted by Anonymous | February 23, 2012 4:14 PM

Why doesn't MoMA just double up on the shows? Do the whole thing twice.

Posted by Anonymous | February 23, 2012 4:15 PM

"great fans around the world" - when are ticket outlets going to acknowledge the fact that underpaid underlings en masse are sitting in developing countries buying these tickets for scalpers so they can turn around and sell for big profit on the secondary market? Internet is good for many things, ticket sales is not one of them, at least not in its current form.

Posted by Filip Tufvesson | February 23, 2012 4:16 PM

Yeah i mean nice letter but still fuck you and fuck you MOMA. Not to mention that they will not reveal the amount of tickets that were available is shady. Of course they can't cause then people will be infuriated even more knowing what went on.

Posted by Anonymous | February 23, 2012 4:16 PM

Confirmed opener for all 8 nights:

Timmy and His Joywhistle

Posted by Anonymous | February 23, 2012 4:19 PM

I have been a huge fan since I heard Autobahn a few months ago. Someone owes me something!

Posted by Anonymous | February 23, 2012 4:20 PM

"Why doesn't MoMA just double up on the shows? Do the whole thing twice."

Will a 2.40% chance really make much of a difference???

Posted by Anonymous | February 23, 2012 4:23 PM

Yeah, it'll make 100% of a difference.

Posted by Anonymous | February 23, 2012 4:30 PM

Wait we cant blame the scalpers and bots?????

Posted by Will Call sucks too | February 23, 2012 4:31 PM

A pretty bold apology, considering what we normally get out of Ticketbastard.

MOMA fucked up here, I'm ready to forgive these guys.

Posted by Anonymous | February 23, 2012 4:32 PM

100% of another 1.2% chance?? Beter than what it is now....ZERO!

Posted by Anonymous | February 23, 2012 4:32 PM

FREE Kraftwerk show @ the Occupy camp!!!!!

Nothing screams 99% like a stoic German android and his laptop!

Posted by Anonymous | February 23, 2012 4:34 PM

@4:23 if they did it right it would make a huge difference. No ticket sales for it on phone or internet. Line ups at MOMA in person.The shows are not till April. They could do sales of each show on seperate days. Keep the 2 ticket to all the shows limit. Fill out voucher that you have to show night of with your id. That would work much better and give people from the area a better chance to see the show that is in their area.

Posted by Anonymous | February 23, 2012 4:35 PM

150 tickets public per show. 150 to Volkswagen. Fuck that. Buy american. Listen to Creedence.

Posted by Anonymous | February 23, 2012 4:39 PM

So who got into this? Just random people who made it through? Not like every single person who was at their computer the second tickets went on sale would have been able to get in, right?

Kraftwerk should've played somewhere bigger.

Posted by Anonymous | February 23, 2012 4:44 PM

Kraftwerk sucks anyways

Posted by Anonymous | February 23, 2012 4:45 PM

"Yeah, it'll make 100% of a difference."

Awesome! Glad someone has a better grasp at math.

Posted by Anonymous | February 23, 2012 4:47 PM

"So who got into this? Just random people who made it through? Not like every single person who was at their computer the second tickets went on sale would have been able to get in, right?"

Exactly which is what this guy should have addressed. His system is flawed and needs to be fixed not just for big shows but small ones as well if it works like this. Telling you that you are in a queue and in a virtual line that is not random at all. The fact that some people clocked in from the very beginning of the on sale and never got booted by the system did not get tix over people who got booted a number of times and just happened to log in randomly and get in.

Posted by Anonymous | February 23, 2012 4:49 PM

I am pro scalpers. I hope they're able to make a killing on this show. They are true Americans.

Posted by Anonymous | February 23, 2012 4:49 PM

Yeah online ticketing blows. Who can't be at their computer at a certain time? We should just go back to waiting outside in lines. Those who want tickets the most get them.

Posted by Anonymous | February 23, 2012 4:53 PM

I might be stupid but did he mean to say only 1.25% of tickets were actually available to the public to be purchased OR only 1.25% of people who attempted were able to purchase tickets?

Posted by Anonymous | February 23, 2012 4:53 PM

The Directory of Technology graduated from college in 2009. When your head of technology has that little experience, I would expect problems.

Their front-end uses PHP.

Posted by Anonymous | February 23, 2012 4:54 PM

still haven't got my confirmation email.

Posted by Anonymous | February 23, 2012 4:55 PM

the wheel is still spinning....is this sold out yet?

Posted by Anonymous | February 23, 2012 4:58 PM

Why not create an auction? You bid for tickets, highest bid gets the tickets until they run out. Band makes more $ if they are in demand. Someone patent my idea because I'm too lazy

Posted by Anonymous | February 23, 2012 5:04 PM

what dip shits

Posted by Anonymous | February 23, 2012 5:09 PM

yeah nice letter, but so what? Are we supposed to feel sorry for him/them?

This guy writes a whole apology but offers absolutely nothing in terms of compensation.

Why not just void out the tickets already sold and start over correctly and fairly.

Posted by Anonymous | February 23, 2012 5:12 PM

do you people who clicked at exactly 12:00:00 really think you are more deserving of tickets than a guy that comes in at 12:00:10 and gets timed out, comes back and gets tickets?

Demand exceeded supply, not everyone can get tickets. That could not be avoided. The flaw in their system was that it kept people in a virtual queue for waaay too long, wasting their time.

Posted by Anonymous | February 23, 2012 5:12 PM

"This company was founded and continues to be run by a big team of live entertainment and technology addicts."

Bulls*t

If this was true, then they would of been well aware of the potential demand for this event and would have prepared better.

Posted by Anonymous | February 23, 2012 5:13 PM

Yeah, I like how he apologizes for his company but offers no resolution for this debacle.

Basically he is saying "yeah, we screwed up and you all got screwed and there you go, live with it."

Posted by Anonymous | February 23, 2012 5:14 PM

Do y'all know how to post videos ta faaacebook?

Posted by Anonymous | February 23, 2012 5:14 PM

You know Ticketmaster is pushing to do the auction-each-seat method for future stadium shows, right?

Posted by Anonymous | February 23, 2012 5:15 PM

"This guy writes a whole apology but offers absolutely nothing in terms of compensation.
Why not just void out the tickets already sold and start over correctly and fairly."

There have been a bunch of whiners in the comment section, but this one takes the cake.

Tickets were sold fairly. Sure, they were sold in piss poor manner, but they were sold fairly. To have people in a queue long after tickets were sold is inexcusable. Massive failure on their part.

BTW, is this the head of tech? twitter/nategood

Posted by Anonymous | February 23, 2012 5:16 PM

"do you people who clicked at exactly 12:00:00 really think you are more deserving of tickets than a guy that comes in at 12:00:10 and gets timed out, comes back and gets tickets?"

Yes why should they not be more deserving. It is called a line and you have a place in it. Let me ask you dude, if you are waiting on a long line for let's say something simple like a movie that just opened and someone just randomly steps in front of you and buys a ticket. Then you get up there and it is sold out. I am sure you would be perfectly happy with that.

Posted by Anonymous | February 23, 2012 5:17 PM

This is what always happens when you have a very high demand pop culture event being handled by a non for profit outfit like a museum or a library or such and their silly little ticket company. They can't handle it. and they should know better.

The same thing happened for the on sales for the big things at the NYPL... like Keith Richards, Jay Z and The Velvet Underground. The stupid little ticket company the Library uses couldn't handle the massive demand.

Same crap here.

The blame goes not just to the Museum, but to this ticketing company that should have known better.

Posted by Anonymous | February 23, 2012 5:18 PM

"Tickets were sold fairly."

Actually they were not but whatever right.When someone can randomly step in a line and get to the front over people who have been waiting then that is not fair. Plain and simple. Their system was flawed and of course needs to be fixed.

Posted by Anonymous | February 23, 2012 5:19 PM

If you are going to have a will-call only event, no need for ShowClix, just use EventBrite. Easy and affordable solution for paperless shows.

Posted by Anonymous | February 23, 2012 5:20 PM

"the venue capacity restrictions would only ever allow approximately 1.20% of them [tix] to actually be reserved."

I think it's only 1.2% of available tix were open to the public. Assuming a capacity of 1000 per night, that's 12 tix for the public each night. Is MOMA that insane, or is the CEO's grammar off?

Posted by windupdoll | February 23, 2012 5:25 PM

these shows are months away. Why not have a lottery if it's this much in advance?

Or wait and sell the tickets the week of the show, which would cut down on demand, especially for people that have to travel

Posted by Anonymous | February 23, 2012 5:26 PM

If they only were selling 150 per show, then they could have done that in person. Box office only. Give out numbers and wristbands first come first serve to the first 150 for each chosen night, and then have them return to buy the tickets.

That's what other smarter places and organizations do for high demand things.

Posted by Anonymous | February 23, 2012 5:28 PM

Moma has its head up it ars when it comes to things like this

Posted by Anonymous | February 23, 2012 5:30 PM

When did all you vegans start loving Kraftwerk?

Posted by Anonymous | February 23, 2012 5:35 PM

"Why not TRY NY residents only?"

When you say NY residents only, do you mean actual residents or dumb ass hipsters from Ohio?

"Why not have a lottery if it's this much in advance?"

Good point. The MET used to run lotteries for discounted tickets for shows. You entered via e-mail, a list of names would be released, then you had 24 hrs to make arrangements with the box office to purchase tickets, MoMa could have done the same.

This would solve maybe both issues: If you had to physically make arrangements with the box office (like the met does), then it would limit concert goers to NY area crowds, and there is a higher chance that actual committed fans would attend.

Posted by BLG | February 23, 2012 5:37 PM

MoMA reserves tickets for members, benefactors, sponsors, the board etc. We're talking about a bourgeois old money crowd here.

Posted by Anonymous | February 23, 2012 5:38 PM

@nategood is the tech guy

Posted by Anonymous | February 23, 2012 5:38 PM

Boring

Posted by Anonymous | February 23, 2012 5:41 PM

Joshua Dziabiak nice try but BS.
The fact is just like every ticket vendor your systems are crap. You shouldn't be selling tickets to people who entered the queue later. How does this even happen? If 1,000 people are sitting in the queue how do you skip them and give it to someone who just logged on. Ticketmaster does the same damn thing. Both ticketmaster and any online service should just be honest about it. It has nothing to do of when you are in the queue its random.

assholes.


Posted by Anonymous | February 23, 2012 5:43 PM

So a bunch of BK poseurs will not be at the shows? Cool

The only thing they know about Germany is Heineken

(Let's see if they get the joke)

Posted by Anonymous | February 23, 2012 5:43 PM

I like REAL American music like Neil Young. Fuck ya'll.

Posted by Anonymous | February 23, 2012 5:52 PM

WHY CAN'T YOU "disclose the number of tickets that were available for these performances" Mr. Dziabiak???

Why did you even bother selling tickets to the "general public" when only 1.2% of us had a chance of getting said ticket?

THAT is the crux of the matter. You are being disingenious and MOMA is complicit.

Shame on you.

(An aggrieved Kraftwerk fan since the Ritz in 1980)

Posted by Anonymous | February 23, 2012 5:52 PM

The most telling thing here is that with all this guys heartfelt apology he refuses to divulge the amount of tickets that were sold or were being offered for sale.

This is VERY IMPORTANT INFORMATION, and WHY ARE YOU HIDING IT?????

seems like there is something rotten here.

Posted by Anonymous | February 23, 2012 5:54 PM

heineken is dutch, 5:43. brilliant.

when you have to type "(Let's see if they get the joke)," you've already failed.

Posted by Anonymous | February 23, 2012 5:54 PM

yeah, what's the big secret?

The only thing I can think of is that there is a capacity of the venue and the tickets sold for each night was WELL below that capacity, hence he is afraid to say the number for fear of further outrage

Posted by Anonymous | February 23, 2012 5:55 PM

i'm they guy who posted right above you 5:54. dead on.

Posted by Anonymous | February 23, 2012 5:56 PM

Not releasing the number of tickets cos it will expose how many moma are giving away to press and employees etc..

Posted by Anonymous | February 23, 2012 5:56 PM

More power to the scalpers and their $42,000 tickets.

While I can't afford to go -- the bottom line is that this is a very exclusive show and there are no tickets available on the aftermarket otherwise. I hope kraftwerk will play a larger venue to accommodate more people, but we live in a country that uses price based rationing for goods and services, and while that leaves me SOL -- to some people, that's the value of a nice bottle of wine.

Posted by Anonymous | February 23, 2012 5:56 PM

There is not a single person in this planet that will pay $42,000 on a ticket to any of these shows.

If you have $42,000 to spend on a concert ticket especially one that originally cost $25, then you are in a level of employment/life that would enable you to get in for free anyway.

Posted by Anonymous | February 23, 2012 6:00 PM

I think this show and this band are below the radar of scalpers actually. I think this caught the museum and the ticket co. by surprise and that most non fans weren't even paying attention to this. Seems like the professional scalpers were off buying up as many Beach Boys tickets as they could to put on stubhub.

It's only a big aftermarket deal because of the ticketing problem and everyone posting about it. If this was a lottery or a fair distribution of tickets and they sold out even quicker than 60 min., nobody would be asking $42,000

It's the damn internet hype.

Posted by Anonymous | February 23, 2012 6:04 PM

IF you have $42,000 to buy a ticket to this, then you could just bribe the security guy $2,000 and save yourself $40,000

Posted by Anonymous | February 23, 2012 6:05 PM

or bribe him $1,000 and save yourself $41,000!

Posted by Anonymous | February 23, 2012 6:06 PM

It would be cheaper just to fly out to another show with a longer set and no filler album songs.

Posted by Anonymous | February 23, 2012 6:06 PM

150 reserved for the sponsor, 150 available to public

Posted by Anonymous | February 23, 2012 6:08 PM

@6:06 Cheaper, Yes, but there is an exclusivity element to this series that will appeal to some. $42k may be a bit high, but I can see these going for $10k easy. I noticed tickets yesterday for about 30k on one site for the man machine, and they are gone now, so they probably did indeed sell.

Posted by Anonymous | February 23, 2012 6:08 PM

If you really wanted to spend $42,000 to see Kraftwerk, I'll bet you could go to all the shows. That would come out to $5,250 per show. I'll bet you could fid one person per show that would sell you their second ticket for that much.

Why would you spend it all on one show?

Posted by Anonymous | February 23, 2012 6:09 PM

no way they sold for $30,000.

People call up these secondary sites and make an offer. It could be well under the silly price they are asking. Most of these places aren't really expecting to sell their tickets for $30K or 42K or whatever other silly made up price they are throwing up there on the web.

Or more likely , the person they were getting the ticket from decided not to sell or accepted a realistic offer from someone else.

Posted by Anonymous | February 23, 2012 6:12 PM

no way on earth anyone's paying $10,000 to see Kraftwerk.

Posted by Anonymous | February 23, 2012 6:12 PM

Asking over $40,000 for a ticket to see Kraftwerk is a joke, don;t you guys get it????

a joke!

Posted by Anonymous | February 23, 2012 6:13 PM

You can be my +1 for $5000....

Posted by Anonymous | February 23, 2012 6:14 PM

see what I mean? takers already!

Posted by Anonymous | February 23, 2012 6:15 PM

So when is MOMA going to issue THEIR apolgy?

Posted by Anonymous | February 23, 2012 6:15 PM

Hell, for 42K you could likely get Ralf to give you a gummy blowjob.

Posted by Anonymous | February 23, 2012 6:20 PM

I am both a pro scalper and a kraftwerk fan, but I was unable to obtain tickets to any kraftwerk show, despite this being something I am very good at and do every day. I would agree that this show is below the radar of almost all ticket brokers, most of whom know very little about music and buy sporting events and current popular and rising acts.

Posted by Anonymous | February 23, 2012 6:39 PM

just give them all you're money guys. it will all be ok.

Posted by Anonymous | February 23, 2012 6:39 PM

In other words, Sorry for the hassle, but we wont apologize for the back end we will make on the secondary market. Kraftwerk tickets was an inside job.

Posted by Anonymous | February 23, 2012 6:41 PM

You raise an interesting point. It's very possible that MOMA, Kraftwerk or showclix themselves are trying to scalp the tickets for outrageous sums.

Posted by Anonymous | February 23, 2012 6:47 PM

5:12 PM, "compensation" for what!? It's not like you got charged but didn't get tickets. Get a grip.

Posted by Anonymous | February 23, 2012 6:59 PM

I don't understand the paranoia and comments about scalping - a two-ticket limit with ID check and a technically fair (though obviously overwhelmed) system seems like a sure-fire way to avoid both preferential treatment and scalping. Friends of mine with ties to MoMA told me they had absolutely no pull, even those who know Biesenbach personally. That said, I somehow got a ticket to two nights, so I'm obviously an apologist.

Posted by Anonymous | February 23, 2012 7:01 PM

7:01,

-Technically it was not fair

-Don't know who your friends are but I and others personally know people who are going as +1's or guest list spots so maybe the people you know don't really know this guy or their ties are not that good.


-Fuck you for getting tickets. Hope you get a terrible illness and can't go to the show.

Posted by Anonymous | February 23, 2012 7:25 PM

This letter makes me even angrier. If Mr. Joshua Dziabiak CEO and his staff had a clue about music they would've advised the dumb arts farts at Moma to do this whole thing in Radio City or Hammerstein Ballroom.

For Antony you book a 6000 seat venue but this historic run you leave at your back yard??

And who heard about an eight different night run without a package option so people like me could see the whole thing!

What's next Moma, Pink Floyd reunion in your cafeteria? The Beatles in your book store?

Not too late, MOVE THOSE SHOWS TO WAY BIGGER VENUE !!!

I suggest all of us ticket-less people show up to the first night and demand to get in! Let's prevent the first night to happen!

MoMa stay out of live music !!!

Posted by ME | February 23, 2012 7:28 PM

This is just one more example of technology not actually making thing better. There was nothing wrong with the way it was when I was young, and we had to go to the venue box office to buy tickets, which insured that people who lived in the area and cared enough to stand on line would get tickets.

Posted by Anonymous | February 23, 2012 7:31 PM

You didn't get tickets losers get over it. Kraftwork are doing what they want to do not what's best for you.

Posted by Anonymous | February 23, 2012 7:51 PM

Where was everyone last time Kraftwerk played when it was easier to get tickets?

Posted by Anonymous | February 23, 2012 7:53 PM

once all this hysteria goes away tickets will be $10 outside venue nights of

Posted by Anonymous | February 23, 2012 8:04 PM

Moma presents The Rolling Stones Exile on Main Street live at the Moma Design Store. Capacity 100 Tickets $25 On sale online only via Showclix Monday 10am. 2 ticket limit

system will be fixed by then. Promise

Posted by Joshua Dziabiak | February 23, 2012 8:07 PM

5:54 is even more lame for being the punchline to the already ironic Heineken joke

Congratulations 5:54, a loser you shall always be. Here is your BK crown

Posted by Anonymous | February 23, 2012 8:08 PM

yes, this letter is an added insult to injury. He should have just kept his mouth shot. This letter smacks of nothing more than an attempt to rid himself of any guilt associated with this debacle and cover his ass in case of lawsuit, or more serious complaints. It accomplishes absolutely nothing for the frustrated people except it allows him himself to vent and feel better.

Posted by Anonymous | February 23, 2012 8:09 PM

Dear Joshua:

Your letter is absolutely meaningless without the facts of how many tickets were sold for each night.

Until you divulge this information, all the talking in your letter about the technology and the problems amounts to nothing.

Why don't you be actually sincere and truthful and tell us the number of tickets sold in that supposed hour when 'tens of thousands' were trying for the 'very limited' amount?

Until then, we shall not accept your apology.

Thank you for reading

Kraftwerk Fans

Posted by Anonymous | February 23, 2012 8:13 PM

"cover his ass in case of lawsuit"

Lawsuit? What lawsuit? Get over yourself, you didn't get tickets.

To Recap:
ShowClix: built a crappy website
MoMA: hired a crappy company, held back many tickets for VIP
Fans: 98.8% unhappy

Posted by Anonymous | February 23, 2012 8:16 PM

So you don't like the choice that the artists you claim to be fans of made? Makes perfect sense. You do realize that even if the online sales went perfectly, still most of you would have been shut out? What a bunch of babies you are. Kratwork fans might have drippier vaginas than even the sausage metal crowd.

Posted by Anonymous | February 23, 2012 8:18 PM

"Your letter is absolutely meaningless without the facts of how many tickets were sold for each night."

Who cares about how many tickets were sold? Why does it matter? Even if there were no VIP tickets and 100% of capacity was available to the public, the website would have still been unresponsive. Are you paying attention? Why does it matter how many tickets were sold? It does not. The crappy website was the problem , not the number of tickets. Sheesh.

MoMA and Kraftwerk can have as many VIP tickets as they please.

Posted by Anonymous | February 23, 2012 8:24 PM

people, consider yourselves lucky. imagine the annoying crowd who will actually be at these shows - 20 something dipsters in porkpie hats, gals who love their iPhones more than their most recent "affair," and all around clowns who will now have to download the Kraftwerk albums to find out what they actually sound like.

Posted by Anonymous | February 23, 2012 8:25 PM

are they really playing live? i heard from Uwe Boll that it was just going to be mannequins and the album playing with some video bullshit in the background. one kraftwerk guy is going to be there to welcome all the buttholes in the crowd and talk about the album for 10 mins. then it's mannequin time. anyone else hear of this? or is Uwe pulling my wangflaps?

Posted by Benjamin Namo | February 23, 2012 8:27 PM

8:24 no. The problem was that the demand was greater than the supply. The vast majority of people wanting tickets were going to get shut out no matter how the tickets were sold. The rest of it is just meaningless entitled whining.

Posted by Anonymous | February 23, 2012 8:28 PM

it's 2012 dorks. Buy a bag of dank instead and watch the shit on the internet the next gay.

Posted by Anonymous | February 23, 2012 8:34 PM

Simple system: if you are under 35, or over 35 but from Wburg or Bushwick, you may not attend

Posted by Anonymous | February 23, 2012 8:54 PM

Why doesn't this band just move the shows to a bigger venue that can handle the demand?

Two ticket limit will call only, scalpers were not fucking with this.

Posted by Anonymous | February 23, 2012 9:15 PM

Fuck Krautrock.

Posted by Anonymous | February 23, 2012 9:52 PM

D-bag event of the year.

Posted by Anonymous | February 23, 2012 9:53 PM

NEU and/or Tangerine Dream crush Kraftwerk

Posted by Anonymous | February 23, 2012 9:58 PM

Scalper fail!

Posted by Anonymous | February 23, 2012 10:06 PM

8:24:

It wouldn't have mattered at all how many tickets were sold if this CEO didn't specifically being up the fact that he can't tell us.

He posted a six paragraph detailed letter to everybody repeatedly blaming the problem on their messing up and their technology while at the same time repeatedly harping on the fact that there was more demand than supply (A fact obvious to anyone).

By constantly mentioning this supply and demand issue and then specifically calling attention to to the fact that he cant say how many tickets were on sale, makes it an issue. He made it an issue.

And his letter is as whiny as the complaints.

Posted by Anonymous | February 23, 2012 10:11 PM

"While we're not able to disclose the number of tickets that were available for these performances,"

Why not? What's the big freaking deal? They can sell as many or as little as they want, so why hide this information?

Why is this a secret?

The promoter and/or the venue are under no obligation to tell anyone how many tickets they sold, however, to come out in a supposed apology and say the above where they can;t tell us, makes them look like they have something to hide.

Posted by Anonymous | February 23, 2012 10:14 PM

obviously there were WAY less than capacity sold. If it took an hour to sell the tickets and they won;t say how many they sold, they didn't sell many.

Posted by Anonymous | February 23, 2012 10:16 PM

based on the capacity of the venue and the demand this should have sold out in seconds, not in ah hour.

Something doesn;t add up

Posted by Anonymous | February 23, 2012 10:17 PM

8:25 PM Yes precisely. This is not worth two seconds of the hassle or dealing with the shallow crowd who will attend most of whom know next to nothing of Kraftwerk. It's for just events sake being that theres one original member and theres little to no synth's its only laptop push play.

Posted by Anonymous | February 23, 2012 10:18 PM

This show is at a museum. It's an exclusive show reserved for the fancy hummus eaters, not the common Mamoun eating folk.

Posted by Anonymous | February 23, 2012 10:31 PM

Tangerine Dream is not as good as Kraftwerk. They are a bunch of French wankers making avant-garde crap.

Posted by Anonymous | February 23, 2012 10:43 PM

this never would have happened if moma used ticketmaster

Posted by Anonymous | February 23, 2012 11:00 PM

why not webstream live? make it free or a one-fee for the whole series. nice way for moma to pick up some extra change...

Posted by Anonymous | February 23, 2012 11:10 PM

Anyone else find it kind of hilarious that they are headlining Ultra?

Posted by Stephen Whitfield | February 23, 2012 11:14 PM

9:15 PM "Why doesn't this band just move the shows to a bigger venue that can handle the demand?"

Yeah! Why doesn't "this band" who are apparently a "band" and therefore just like every other "band" that exists in 2012 just not do this whole 8-night thing that they planned on doing with a museum and just move to a bigger venue where all the music fans who like this band can fit and tweet and blog about it and feel like we're living a relevant city life soundtracked by awesome music that we like and stuff?

Posted by Anonymous | February 23, 2012 11:44 PM

11:00 - If they had used ticketmaster everyone would still be bitching about not getting tickets. The same number of people would have tried, same number of tickets would have been sold and the same number of people would still be complaining they didn't get tickets.

Posted by Anonymous | February 23, 2012 11:44 PM

just FYI, from a technical standpoint, each attempt to get tickets had a session in the cookie - so if you were trying to get tickets to CW, your sessionid was the same if you had 1 2 or 4 browsers open trying to get the tickets. that also means if you got disconnected and got back in line, you were probably in the same spot.

Posted by Anonymous | February 23, 2012 11:49 PM

I am the 1.2%

Posted by Two tix to Trans-Europe Express | February 24, 2012 12:28 AM

"why not webstream live? "

The point of these shows is the 3D visuals. Let's face it, no one guess to see Kraftwerk for the music since they are not actually performing. If you want to hear the music over a webstream, just put the album on and turn up the reverb.

Posted by Anonymous | February 24, 2012 1:45 AM

"your sessionid was the same if you had 1 2 or 4 browsers open trying to get the tickets."

Wrong. So wrong. Maybe if you had tabs on the same browser. Every browser would get a different session. You are so clueless that you should work for ShowClix. They know very little about technology as well.

Posted by Anonymous | February 24, 2012 2:36 AM

11:44 "all the music fans who like this band can fit and tweet and blog about it and feel like we're living a relevant city life soundtracked by awesome music that we like and stuff?"

you need specific musical performances to make you feel like you have a "relevant" city life? you must be a transplant, living in Bushwick or Astoria. move back to Akron or Memphis. Just going to the movies will make you feel 10 feet tall

Posted by Anonymous | February 24, 2012 6:57 AM

my friend told me to try and get tix and it worked but he didnt get any. ive never even heard kraftwerk before lol!! i watched some youtube of them and it sounded weird

Posted by Anonymous | February 24, 2012 8:55 AM

Why the huge demand anyway? There's one original member from the classic 70's lineup and three session players. This is no more Kraftwerk then Axle and co is guns and roses.

Posted by Anonymous | February 24, 2012 8:57 AM

i guess it was nice of them to apologize, but i don't think that was really necessary.

Posted by Anonymous | February 24, 2012 10:59 AM

tha apology certainly made it worse

Posted by Anonymous | February 24, 2012 11:18 AM

Um, 6:57 AM, drink your coffee. That comment was making fun of the one it, itself, was commenting on.

Posted by Anonymous | February 24, 2012 11:23 AM

Where's MOMA's Apology?

Posted by Anonymous | February 24, 2012 12:00 PM

Fuck MoMA.

Posted by Anonymous | February 24, 2012 2:44 PM

funny, there is the hype and then there is the reality.

Most people offering their tickets on Craigslist are ASKING $5000 plus

however, most people looking for tix are OFFERING $50 plus

you do the math.

Posted by Anonymous | February 24, 2012 3:00 PM

no one is paying big bucks to see any of this trust me

Posted by Anonymous | February 24, 2012 3:01 PM

scalper and fan fail

Hype machine success

Posted by Anonymous | February 24, 2012 3:02 PM

A little hummus always cheers me up when I can't get tix to a show. :)

Posted by Anonymous | February 24, 2012 5:58 PM

Hype machine success

Posted by Souq | March 1, 2012 10:51 AM

The most aggravating comments here aren't the entitled ticket-whining, but the people who say Kraftwerk "don't really perform," "no one goes for the music since they aren't even playing," "it's only one original member, so who cares," etc.

These comments betray a complete ignorance about Kraftwerk and their importance. I sincerely hope none of you dopes got tickets, or the prediction that the shows will be ruined by porkpie-hat-and-PBR-hell will most certainly be true.

Posted by Anonymous | March 1, 2012 6:39 PM

I'm glad things worked out

Posted by jordon | August 5, 2013 4:27 PM

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