Posted in music on May 23, 2012

GoogaMooga (more by Ryan Barkan)
GoogaMooga

"AN IMPORTANT MESSAGE FOR EXTRA MOOGA TICKET BUYERS"

Dear Friend:

We promised you a terrific Extra Mooga experience this past weekend and we didn't deliver, particularly in providing an adequate amount of food and beverage on Saturday. We're very sorry if we disappointed you.

To officially extend our apology, we're offering you a 100% refund of your Extra Mooga ticket price, including handling fees.

If you'd like a refund, please email your request within 30 days to refunds@googamooga.com. Make sure to include the email address you used to make your initial purchase. You'll receive a refund to the credit card you used for your purchase within approximately 10-14 days of the date of your request. We'll inform you by email when your refund has been processed.

If you paid in cash, please email us from the address you gave us when you purchased your ticket and give us a mailing address for your refund check.

When developing The Great GoogaMooga, we envisioned Extra Mooga as an outstanding all-inclusive, premium experience, with top-tier programming and lots of great food and drink. We were also excited to shine the spotlight on this magical part of Prospect Park, one of the City's great treasures.

Our intentions were good, but our execution came up short in several areas. As we continue to evaluate what went wrong, your feedback is important to us. We've set up a special address for your comments--ExtraMoogaFeedback@googamooga.com

At Superfly Presents and GoogaMooga, we pride ourselves in creating great experiences--and exceeding expectations--and we sincerely hate to disappoint and under-deliver. We're in this for the long haul and are committed to building a great, iconic food festival for New York. We hope you'll look past this year's mistakes and join us at next year's Great GoogaMooga festival.

Sincerely,

Jonathan Mayers, Rick Farman, Rich Goodstone & Kerry Black
Co-Founders, Superfly Presents & GoogaMooga

Peter Shapiro
Co-Founder, GoogaMooga

PS: We promised a portion of each paid ticket would go to support the Prospect Park Alliance. Although we will refund your purchase price in full, rest assured that we are still following through and making the donation to the Alliance.

Dammmmn. I guess sorry wasn't good enough for those who shelled out that kind of loot.

Pics from the weekend HERE, HERE and HERE.

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Comments (54)

Respect! Good move SuperFly.

Posted by Anonymous | May 23, 2012 12:50 PM

Yeah props! Nice of them!

Posted by Anonymous | May 23, 2012 12:51 PM

classy

Posted by Anonymous | May 23, 2012 12:52 PM

hmm... now I wish I bought one.

Posted by Anonymous | May 23, 2012 12:53 PM

Respect.

Posted by Anonymous | May 23, 2012 12:58 PM

It was the only move they had. There could not be a year 2 if they did not take this step. Who would be stupid enough to buy ExtraMooga tickets if they did not refund people this year? It was an investment in the future.

What I don' understand is how can they have messed up the ExtraMooga part? They knew how many tickets were sold. The fiasco in the free section was bad luck, but for them to have no food in the ExtraMooga was pure stinginess.

Posted by Anonymous | May 23, 2012 12:59 PM

damn was expecting them to offer a gift certificate to other events or something...not often you ppl coming thru like this

Posted by Anonymous | May 23, 2012 1:01 PM

Yes, as a previous commenter said, this was the only move they had if they wanted to do this festival again. $249 is a lot of money for a "VIP" experience, and the promoters would have to deliver a LOT of "extra mooga" to justify that price, especially since the only people at the fest not paying $249 were getting in free.

If the promoters hadn't offered this kind of refund, GM would have had an awful reputation and it's doubtful they could have gotten many paying customers for a GM2.

Posted by DB | May 23, 2012 1:05 PM

I hate to be a naysayer-- but honestly is anyone going to buy an extra mooga anyway next year. Also-- ticketing services require refunds if the service is not provided. I think on Sat. any ticketing service would have forced a refund. Not Sunday though.

Posted by Anonymous | May 23, 2012 1:08 PM

I will buy one next year because you know that shit is going to run smooth. Dreamy. Belly filling. You know it.

Posted by Anonymous | May 23, 2012 1:13 PM

I got a rock.

Posted by Anonymous | May 23, 2012 1:21 PM

"Not Sunday though."

Sunday sucked too in ExtraMooga. They advertised all you can eat and drunk, but in reality it was very limited food with long lines to get it, even in ExtraMooga. They made such a big deal about the wine, but the main bar in ExtraMooga just had one red, and one white. The food vendors in ExtraMooga were EXTREMELY limited and all had lines at all times when they didn't run out. It should have been run more like a cocktail hour at a good wedding.

Posted by Anonymous | May 23, 2012 1:24 PM

I was there and the lines were NOT an issue. I was able to get either (good) wine or beer by waiting in a single line for two minutes max. Also, the sight lines for every band were excellent (even if one or two were not my cup of tea) and the conversations were funny and piqued my interest (and appetite!). I have lived in New York City for over ten years and I think this was one of the funnest and best-run festivals -- looking forward to today and hope they bring it back next year! The whole crowd was having a good time -- anyone who says otherwise was not there.

Posted by Anonymous | May 23, 2012 1:27 PM

Next year they'll only serve hummus and pita chips to all of you socialist assholes.

Posted by Carl Paladino | May 23, 2012 1:34 PM

What do you expect from a festival in Brooklyn that calls itself GoogaMooga?

Posted by Anonymous | May 23, 2012 1:36 PM

I expect tons of Googa and a sizeable quantity of Mooga. If I ask for Extra Mooga, I assume at least 50% more will be provided. Seems like a generally agreed upon standard, at least at New York establishments.

I mean: at the prices they were charging, obviously I could go elsewhere for Mooga and get something comparable (although I haven't had such good Googa access since I left the west coast).

Posted by Anonymous | May 23, 2012 1:42 PM

^ haha

Posted by Anonymous | May 23, 2012 1:48 PM

"I was there and the lines were NOT an issue."

Please pay attention or brush up on your reading comprehension. The post is about ExtraMooga, not the free section.

Posted by Anonymous | May 23, 2012 1:51 PM

1:27's identical comment popped up during the last thread about this abortion of a festival. Mix it up a little, Superfly intern. This is what happens when people support Hall & Oates.

Posted by Anonymous | May 23, 2012 1:55 PM

I had a blast, but I would love to have bought the Extra Mooga and get paid cash money now

Posted by Anonymous | May 23, 2012 2:00 PM

"I will buy one next year because you know that shit is going to run smooth. Dreamy. Belly filling. You know it."

A sucker born every minute.


Also, the comment at 1:27 is not a GM intern. It is some loser troll who keeps copying and pasting that comment that some other loser troll made originally and repeating it in every thread on this non event.

Posted by Anonymous | May 23, 2012 2:01 PM

You'd have to be an idiot to spend 250 on this next year. Why does anyone assume it will be so much better. It's not easy to manage food in a restaurant with 250 people let alone 40000. It's just not a doable event if they want real food and not funnel cake.

Posted by Anonymous | May 23, 2012 2:01 PM

1:21, I feel your pain Chuck

Posted by Anonymous | May 23, 2012 2:02 PM

Anyone who is complaining about lines and running out of food (not the ExtraMooga thing, the free part) is retarded. While yes, it was bullshit and unfortunate, you were the one who agreed to go to a sold out food fest in New York. It was the first year, shit happens. GO YELP ABOUT IT.

Posted by Anonymous | May 23, 2012 2:20 PM

Hi Rich White People; Currently every 3.6 seconds someone dies of hunger. Donate your refunds to a charitable organization to help end starvation. Or maybe you should spend the money on some more stuff that you don't need.

Posted by Let Them Eat Cake | May 23, 2012 2:35 PM

Most of us are complaining about Googa Mooga because there was zero hummus available there. What the fuck is up with that?!

Posted by Anonymous | May 23, 2012 2:35 PM

If Mamouns had a booth there, the line for that would have been longer then Hands Across America.

Posted by Anonymous | May 23, 2012 2:48 PM

"Currently every 3.6 seconds someone dies of hunger. Donate your refunds to a charitable organization to help end starvation."

I agree. The organizers should have offered the possibility. While I agreed that they got screwed, they did get some value (booze, demonstrations, better views, etc..). They should have a link to donate somewhere (City Meals on Wheels, Food Bank).

Posted by Anonymous | May 23, 2012 2:50 PM

I still don't understand anything about the concept of what they were trying to accomplish with their free/$250 price structure and this refund just makes it crazier and less clear.

It made no sense to begin with that they were charging $250 (for included food) as the only alternative to free (where you had to pay for the food), and now they are refunding everyone's $250, so that oddly, the only people that get free food in the end are the ones that paid the $250 and now get it back.

Everyone that got in for free waited on lines to buy food like you would anywhere else.

So what was the point of all this? Or at least what was the point of the Free vs. $250 price points?

Completely ridiculous and nonsensical way of doing business.

Posted by Anonymous | May 23, 2012 2:55 PM

total lack of food at extra mooga, limited options and not enough quantity.

stand up move for them to refund the full amt.

Posted by Anonymous | May 23, 2012 2:57 PM

IF the promotors are so inclined to stubbornly PUSH this crap on Brooklyn again next year, here are some normal logical suggestions:

1. Free for everyone, no tickets Just first come first served until capacity is reached, then let people in as people leave as capacity dips up and down.

OR

2. Charge one (AND ONLY ONE) small admission fee... say $25 to everyone, which will immediately cut down on thousands of people that the festival cannot handle who go just because its free.

3. Get rid of Extra Mooga altogether


Posted by Anonymous | May 23, 2012 3:01 PM

'stand up move for them to refund the full amt.'

I don't think they had much of a choice.

Posted by Anonymous | May 23, 2012 3:04 PM

They should have a 'fastpass' setup like the Big Apple BBQ fest in Madison Square Park. Which is in a couple weeks and f'ing delicious.

Free if you don't mind lines, $125 for a pass for smaller lines with $100 credit for food/drink.

Posted by GW | May 23, 2012 3:06 PM

Still looking for you Allison...

Posted by Eddie | May 23, 2012 3:10 PM

"What do you expect from a festival in Brooklyn that calls itself GoogaMooga?"

I'm not sure I get where you're coming from.

Is it b/c the NAME is silly???

B/c if that's the case, there are a whole lot of wildly successful music festivals with weird and/or stupid names: Lollapalooza, Bonaroo, Bamboozle, Bumbershoot, Sasquatch!, etc. Coachella is a little weird too.

So yeah, Googa Mooga sounds stupid, but no more than others.

Posted by M | May 23, 2012 3:17 PM

yes, WAY more than others.

The other names are silly or 'a little weird too', but Googa Mooga is just downright childish and stupid.

Posted by Anonymous | May 23, 2012 3:30 PM

The word Bonnaroo, popularized by New Orleans R&B singer Dr. John with his 1974 album Desitively Bonnaroo,[2] means "a really good time." It is a Ninth Ward slang construction taken from the French "bon" meaning "good," and "rue" from the French "street," translating to "the best on the streets."[3] The name was chosen both for its literal meaning and to honor the rich Louisiana music tradition.

Posted by Anonymous | May 23, 2012 3:32 PM

The word—sometimes alternatively spelled and pronounced as lollapalootza or lalapaloosa—dates from a late 19th/early 20th century American idiomatic phrase meaning "an extraordinary or unusual thing, person, or event; an exceptional example or instance."

Posted by Anonymous | May 23, 2012 3:33 PM

Definition of BAMBOOZLE

transitive verb
1
: to deceive by underhanded methods : dupe, hoodwink
2
: to confuse, frustrate, or throw off thoroughly or completely

Posted by Anonymous | May 23, 2012 3:37 PM

The name of the festival was taken from bumbershoot, a colloquial term for umbrella, probably coined in the 19th century a portmanteau of the words umbrella and parachute.[3]

Posted by Anonymous | May 23, 2012 3:38 PM

Bigfoot, also known as sasquatch, is an ape-like cryptid that purportedly inhabits forests, mainly in the Pacific Northwest region of North America. Bigfoot is usually described as a large, hairy, bipedal humanoid. The term "sasquatch" is an anglicized derivative of the Halkomelem word sásq’ets.

Posted by Anonymous | May 23, 2012 3:38 PM

Coachella (ko-CHEL-a, ko-a-CHEL-a)[2] is a city in Riverside County, California; it is the easternmost city in the region collectively known as the Coachella Valley (or the Palm Springs area). It is located 28 miles (45 km) east of Palm Springs, 72 miles (116 km) east of Riverside, and 130 miles (210 km) east of Los Angeles.

Posted by Anonymous | May 23, 2012 3:39 PM

GOOGA MOOGA MEANS ABSOLUTELY NOTHING!!!!

Posted by Anonymous | May 23, 2012 3:40 PM

They were serving paella with a tablespoon in the ExtraMooga section (one per person). That's f-ed up.

Posted by Anonymous | May 23, 2012 3:46 PM

^ I can't tell if 3:46 is joking or not

Posted by Anonymous | May 23, 2012 5:38 PM

chuck baby don't give a ...

Posted by Anonymous | May 23, 2012 5:49 PM

Can we talk ab the googamoula?? Wtf was the point of that?

Posted by Anonymous | May 23, 2012 7:12 PM

"^ I can't tell if 3:46 is joking or not"

Sadly, it's true. One tablespoon per person.

Posted by Anonymous | May 23, 2012 7:40 PM

The third annual Great Texas Sausage Festival is a Burleson County Chamber of Commerce event sponsored by Burleson County and the City of Somerville. The event will be held on Friday and Saturday, May 11-12, 2012, at Welch Park on Lake Somerville; Admission $5/person for one day pass; and 5 years & under are free.

Posted by Anonymous | May 24, 2012 2:28 AM

Googa Mooga is an ancient term used by mespotamianns to describe spoiled hummus.

Posted by Anonymous | May 24, 2012 6:53 AM

googa mooga is what is used to describe the language of the savages, such as the wild man or borneo. anyone who's seen little rascals knows that.

Posted by Anonymous | May 24, 2012 7:45 AM

humanize the GoogaMooga

Posted by Anonymous | May 24, 2012 9:20 AM

Well, "Great Googa Mooga" was a Lee Dorsey song. I'm assuming that's where the organizers came up with the name.

It's still stupid. Just sayin' though. The phrase has been around for a while.

Posted by M | May 24, 2012 10:30 AM

The phrase GoogaMooga has been around for a very long time. In east Africa when an indigenous person is about to throw his spear, he shouts GOOGABOOGA which means throw that shit as far as you can. In the same dialect Mooga means money thus GoogaMooga means, loosely translated, throw your wallet as far as you can. It's what east Africans say when they realize they been fleeced.

Posted by Anonymous | May 24, 2012 9:52 PM

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