Entries tagged with: tickets
This is the new thing...
The world's largest online ticket retailer is to stop requiring users to enter hard-to-read words in order to prove they are human.Ticketmaster's new system was developed by a company called Solve Media. That's a picture of it above.. "During the purchase process, fans will be presented with phrases, questions or ads from Solve Media instead of the normal, hard to read mix of characters that needed to be deciphered before proceeding with the transaction. This new solution is proven to be a much better user experience and effective at keeping BOTS out of the buying process."
Captcha - which asks users to type in words to prove they are not robots trying to cheat the system - is used on many sites.
But Ticketmaster has moved to ditch it in favour of a simpler system.
It means users will write phrases, such as "freezing temperatures", rather than, for example, "tormentis harlory".
Captcha stands for Completely Automated Public Turing test to tell Computers and Humans Apart, and was first developed at Carnegie Mellon university in 2000.
For sites such as Ticketmaster, Captcha is used to make sure robots are not used to buy up tickets automatically. [BBC]
Leonard Cohen at Barclays Center in 2012 (more by Gretchen Robinette)
Tickets for the Leonard Cohen show at Radio City go on Fan Club and VIP Package presale today (1/11) at 9 AM. AmEx presale starts Monday (1/14) at 9 AM, AEG/Venue/Radio presales start Thursday (1/17) at 9 AM, and tickets go on sale to the general public on Friday, January 18 at 9 AM. VIP Packages go on sale on 1/18 at 9 AM too.
Kraftwerk @ MoMA in April (more by Ryan Muir)
To say Kraftwerk fans were unhappy might be an understatement. "We are livid," said Angela Kennedy, standing at the end of a queue of about 200 people in Tate Modern's chilly Turbine Hall hoping there were still enough tickets. "We got here at the crack of dawn [around 10am] and were turned away - that was after trying on the phone since 7.30am."Same shit, different city.
Kennedy, style director of Woman & Home magazine, was one of thousands caught up in Tate's ticketing fiasco after the online booking service for Kraftwerk's London gigs, in February, crashed almost immediately at 7.30am. The next option was the phone, which for most people, was constantly engaged... [Guardian]
The shows are happening at London's Tate museum, who issued this statement:
Many people had a difficult time trying to buy tickets for Kraftwerk yesterday, and we apologise unreservedly for that. We had anticipated a significant volume of interest but our website was overwhelmed by the phenomenal number of people attempting to access it simultaneously. This meant the majority of tickets had to be sold over the phone and we apologise for the long wait and frustration this has caused. We believed that our system could cope with the volume so did not appoint a third party ticketing site.Like at MoMA in NYC, Kraftwerk will be performing eight albums at the London museum. Dates are listed below...
We expected to sell most of the tickets online before the galleries opened and did not anticipate selling tickets in the gallery. Some customers came to Tate Modern and we made the late decision to sell tickets to them to avoid their disappointment. We are sorry that this was not communicated as an official route to buy tickets and subsequently led to more frustration from other customers trying to buy tickets online and by telephone.
All tickets for Kraftwerk have now sold out. Please do not purchase tickets through a secondary sale as we cannot guarantee their authenticity. Access to the events will only be permitted with the credit/debit card used to make the purchase.
"Shameless scalpers are making big bucks by marking up tickets to a star-studded benefit concert for victims of Hurricane Sandy.Tickets for the 12/12 show went on sale 12/3. If you can't be there, you can watch it live on AMC.
Tickets for the "12-12-12 Concert for Sandy Relief" at Madison Square Garden -- with face values between $150 and $2,500 -- are being resold online for as much as $60,000.
"The scalpers should get their asses handed to them! They should be publicly shamed," said Bill Hind, 44, of Brooklyn, who has volunteered at hard-hit New Dorp Beach, Staten Island, for weeks. "How dare you make money off someone else's misery?"
Michael Sullivan, whose family was displaced from Breezy Point by the storm, was equally disgusted -- yet not surprised the scalpers would try to turn a profit on the backs of Sandy survivors.
"They would sell tickets to their mother's funeral if they could get a deal," Sullivan, 51, said.
Sen. Chuck Schumer (D-N.Y.) sounded the alarm on Thursday.
"I find it appalling that scalpers are trying to profit off this charitable concert," Schumer wrote to StubHub and TicketLiquidator." [Daily News]
"The new version of his bill targets two areas of the secondary ticket market. First, it makes it a crime to use computer programs that circumvent online security procedures to allow brokers to snap up the best seats before ordinary fans have a chance. The bill also calls for the creation of a Justice Department task force to investigate these crimes.Last night's NJ setlist and more tour dates HERE.
When tickets for last night's concert -- Springsteen's first at The Rock -- went on sale in January, many Springsteen fans reported problems with the Ticketmaster website and said they were kicked off while a purchase was in progress. Later, Ticketmaster said it was attacked by these computer programs and that interrupted many fans' attempts to purchase seats.
In addition, the revised bill would establish protections for consumers using the increasingly popular "paperless tickets," which hamper the resale of tickets but also can inconvenience consumers. It would also require that a refund be made up to two weeks before the event and prohibits fees on the first transfer of the tickets." [NJ.com]
"I think I want to cry and die all the weeknd tickets are sold out" - Tasama TAH-SA-MA
Weeknd tickets being scalped via Instagram...
Not since... Kraftwerk, have we seen a ticket as in demand as the one that will get you into one of the just-announced Weeknd shows. Many people that got shut out are very upset, and some (like us right now in this post), are writing about it.
The San Francisco Weekly points out that one alleged woman is allegedly offering sex for Weeknd tickets on Craigslist, though some quick searching reveals that the artful naked picture posted with the ad belongs to "Julia S From FEMJOY" (who happens to be posing in the Tyrolese Alps) (NSFW). Of course it is possible that Julia S is a huge Weeknd fan currently residing in or near San Francisco. Or maybe the offer is real, but just not the picture.
Meanwhile the Weeknd plays his/their first show Sunday at Coachella (which starts streaming online for those of us not there, momentarily)
Did you get free tickets for GoogaMooga the other day? The promoters posted the following message:
Early Registration GoogaMooga Festival is Now Full - More to ComeThey also say that "Customers who received a confirmation message, but who did not yet receive an email with confirmation of your registration, should be receiving an email shortly," and $267 "Extra Mooga" tickets are still on sale.
General admission early registration for the GoogaMooga Festival is now full. There will be more tickets released in the coming weeks. Check www.GoogaMooga.com regularly for more information regarding additional allotments of tickets.
As the official ticketing company for Googa Mooga, we [Eventbrite] are committed to offering a smooth, pain-free ticketing experience for event attendees and organizers. We failed on that [Thursday], and apologize to GoogaMooga fans and the event organizers. While there were people who were successful in securing early registration for GoogaMooga, due to high demand and some serious technical problems, our ticketing page was unavailable to many who were trying to register for the event.
We are working together with the GoogaMooga event organizers to take care of everyone who was trying to get tickets today and fulfill all pending registration requests.
Please keep an eye on GoogaMooga.com for information on additional ticket availability. We'll also be sending posts via Twitter and Facebook when these tickets are available.
Still no word on what bands are playing.
"Walls of Tom #radiohead" (via paulvkieu)
Radiohead's Jonny Greenwood has a new album. NPR explains:
How do you capture the energy -- both positive and negative -- of the past 50 years by using instruments perfected in the 18th century and made of wood, glue and horsehair?Stream the whole thing at NPR.
That challenge lies at the very heart of this album, which brings together one of rock and electronic music's superheroes, Radiohead's Jonny Greenwood, with one of his own idols: the septuagenarian Polish composer Krzysztof Penderecki. The collection features two string pieces written by the elder composer, 1960's Threnody for the Victims of Hiroshima and 1961's Polymorphia for 48 strings, juxtaposed with two of Greenwood's similarly set answers to Penderecki's work: Popcorn Superhet Receiver (inspired by Threnody) and 48 Responses to Polymorphia. Here, they both choose to use a seemingly antiquated vehicle -- orchestral strings -- to convey the noise, chaos and energy of our time. The results are ear-tingling.
Radiohead are currently out touring North America. Upcoming shows include Dallas and Austin. Recent shows include Houston, Miami, and Atlanta where one group of hardcore fans was NOT happy about how they were treated when the doors opened, or should I say didn't open. Their story and video below...
Dear Kraftwerk fans,PREVIOUSLY: Kraftwerk Tickets Blues (the video)
Sorry it took me a day to write this, but it was important for me to first understand all of the facts so they could be properly communicated. First and foremost, we are deeply sorry for the frustration and massive inconvenience that yesterday's on-sale for Kraftwerk caused for many of their great fans around the world. I recognize that so many of you spent hours in front of your computer watching a spinning wheel--or watching the page go blank. Please allow me to explain what happened and what we'll do to correct this for the future:
MoMA has been a really great partner of ShowClix for over a year now, and we've worked with them to move tens of thousands of tickets successfully. They leaned on us to help them with this on-sale, which was a special event for them, and we let them (and you) down. ShowClix has successfully executed many very large, high-demand on-sales over the past five years that we've been in business. Most of these on-sales have a high demand, with a great deal of inventory to sell. Kraftwerk's eight-night performance on-sale was a very unique situation. While we're not able to disclose the number of tickets that were available for these performances, what I will say is that of the tens and tens of thousands of die-hard Kraftwerk fans from around the world that logged on at exactly noon EST yesterday to get these tickets, the venue capacity restrictions would only ever allow approximately 1.20% of them to actually be reserved. As you might imagine, this is an extremely large technical hurdle, particularly because of the tiny fraction of supply versus the demand.
Still, this is no excuse. We should have never advised MoMA to allow the tickets to be sold in the fashion in which they were, because in the end--even if everything were to go smoothly--many people would have been very disappointed. ShowClix didn't set the proper expectations from the beginning, nor did we properly prepare our load balancing servers in order to prevent the queue from timing out. Ultimately, we failed many of you.
Since yesterday, we have discovered that a single setting within one of the lower levels of our queuing system's middleware bubbled-up under the heavy load and caused frequent timeouts. There were also some issues with the broadcast system which allows us to communicate with ticket buyers while they're waiting in the queue. We should have both of these problems resolved by the end of this week. However, even with these problems resolved, it is my belief moving forward that we should not perform an on-sale all at once for an event or venue that has such small capacity restrictions versus potential demand. Instead, we will advise our clients on various alternative methods to fairly sell tickets to an event that has such a small fraction of inventory available versus the potential demand.
There were certainly technical problems around this event. Contrary to some reports, however, our servers never crashed or went offline, and none of our other clients or their events experienced a problem during the Kraftwerk on-sale. We always keep high-demand on-sales separate from all of the other activity happening on our server. It's also important to note that there were online sales successfully processing the entire time, and all eight of the events sold-out in approximately 60 minutes.
In closing, regardless of what the technical problem was--or how we plan to solve it in the future--we haven't overlooked the incredible amount of frustration many people felt from the on-sale. We take full responsibility. This company was founded and continues to be run by a big team of live entertainment and technology addicts. We feel for you, the fans, and our partner, MoMA, and vow to work hard to prevent such a debacle from happening again in the future.
Thank you for taking the time to read this.
"Mr. Rosen, 67, is the godfather of the $18-billion-a-year tickets business. Go to almost any big-name concert -- or to a Dodgers game or to a Broadway show -- and the odds are that you will pay dearly for his legacy.
Those you've-got-to-be-joking prices are, in good part, Mr. Rosen's handiwork. Starting in 1982, he built Ticketmaster into the tickets giant that drives many people nuts. Even before the company merged with Live Nation Entertainment last year, fans and even some performers, like Pearl Jam, complained that it was a near-monopoly. Despite the protests and a nail-biting antitrust investigation, the Justice Department disagreed and approved the merger.
So it might come as a surprise that Mr. Rosen, of all people, wants to challenge this behemoth, which sells tickets for more than 80 percent of the major concert venues." [NY Times]
As previously mentioned, tickets to the four LCD Soundsystem shows at Terminal 5 go on sale Tuesday, but now we also know the exact time, price, openers, and a lot of special rules. LCD says:
basic bullet points to know:It's awesome the band is going out of its way to stop scalpers, though unfortunately this is a key statement: "please come to the venue early on show nights - the line for entry may be long.", There's also no mention of a way to give your tickets to someone else if you can't make it that night, and I'm not sure how someone without a credit card in their name can get tickets. Also, as they point out - there's no way to get tickets without fees now. That all said, this is not a new debate, but which way would you prefer?
-monday and tuesday, march 28 & 29 will feature liquid liquid.
-wednesday and thursday, march 30 & 31, will feature shit robot live.
-tickets for all four terminal 5 shows (march 28/29/30/31) will go onsale via ticketmaster at 9.00am on tuesday 22nd.
-there is a two ticket per person limit.
-the cost of a ticket is $40.00. ticketmaster charges will be $6.90 plus $2.05 per order handling fee. (that's the best we could get, apparently)
-(as an attempt to avoid the "secondary market") there will be no hard tickets. the only way to get in to terminal 5 on the nights of the shows will be to show i.d. at will call and then immediately enter the venue.
-we're told that ticketmaster will also sweep the online purchases daily and delete any duplications from potential scalper bots. (please come to the venue early on show nights - the line for entry may be long). if the tickets for the shows don't sell out very quickly, we'll stop the duplicate ticket thing and allow people to buy tickets for multiple nights. (just want to make sure all who want to go get a ticket before "multiples", if that makes any sense).
-oh... and we can't do a walk-up ticket buy at the mercury lounge box office this time (w/o ticketmaster fees) because those are only the hard tickets, which can be sold afterwards. (yes, i asked about putting names on the hard tickets.)
-more important: we're as bored of this ticket stuff as you are, so let's just have fun a few last times, and then get some food! 2 more liquid liquid shows! the new york debut of mr. shit robot live, maybe featuring some guests! loudness and lights! fancy stuff!
Liquid Liquid is also opening the MSG show.
Bon Jovi fans (more by Ryan Muir)
At Bon Jovi's three sold-out shows this week at the New Meadowlands Stadium in East Rutherford, N.J., the top package -- which includes the takeaway chair, a leather bag and a catered meal -- is $1,875.Ben Sisario who wrote that article was also on WNYC's Sound Check today to talk more about the topic
Once available only for top-dollar tours by the likes of U2 or the Rolling Stones, V.I.P. packages have trickled down to the rank-and-file of live music, as artists try to maximize grosses and reap some of the markup value that the best seats get on resale sites like StubHub.com. And despite the soft economy, promoters have found that hard-core fans are willing to pay premium prices to get red-carpet treatment for their favorite shows. [A Front-Row Seat, to Go? Rock Fans Pay for Perks @ the NY Times]
" Gov. Paterson is going nuclear in the political fight over New York's now-expired ticket scalping law. The state's 2007 scalping law, which removed price caps on the resale of tickets, expired Saturday.
As a result, Paterson is firing off a letter to 56 ticket brokers, including StubHub, reminding them a more restrictive law passed in the 1920s is back in effect. According to Paterson aides, that law prohibits the selling of tickets for more than $2 above face value.
And it prohibits primary sellers like Ticketmaster from tacking on service and delivery fees.
"Ticket resellers must act in accordance with the laws of New York State," the Paterson administration says in a copy of the letter, obtained by the Daily News." [Daily News]
"An Arizona woman who bought, what turned out to be, counterfeit Phoenix Coyotes playoff tickets helped police nab the suspected scalper with a picture of his license plate.In the guy's apartment, they found other fake tickets including some for a Brooks & Dunn concert... The video news report is below...
Mari Alfaro discovered the tickets for sale on Craigslist, and after meeting up with the alleged scalper, Mario Cox, she bought them for $200. But, according to a report on KTVK-TV, Alfaro had a funny feeling about the transaction, so before Cox could drive off she snapped a photo of his license plate." [Ticket news]
I forgot this in today's big on-sale post. Tickets for Voxtrot's final show which happens to be in NYC at Bowery Ballroom are on sale. Note that the date is June 26th, not the 25th as originally announced by the band. All dates in the previous post.
The Boss @ Izod Center in May (more by Tim Griffin)
The Federal Trade Commission has settled with Ticketmaster over complaints that Ticketmaster used deceptive tactics to steer Bruce Springsteen fans to expensive scalped tickets last year. As part of the settlement, the company will pay refunds and, in a move that could have a wide impact on the multibillion-dollar resale business, make disclosures about the availability of the tickets it resells.In other news, Maryland's approximately-20K-capacity Merriweather Post Pavilion (a venue now known for other reasons than just being a venue) has dropped its deal with Ticketmaster/Live Nation for Ticketfly...
The settlement, announced Tuesday by the F.T.C.'s chairman, Jon Leibowitz, concerns 14 Springsteen concerts last May and June. Fans trying to buy tickets through Ticketmaster's Web site were pointed to a subsidiary site, TicketsNow. In what Mr. Leibowitz described as thousands of instances, brokers on TicketsNow -- an eBay-like resale marketplace with no price caps -- advertised tickets they did not have, and fans never got the tickets they paid for.
"TicketsNow.com sold phantom tickets without letting consumers know that the tickets did not exist," Mr. Leibowitz said in a statement. "Then the company held on to consumers' money, sometimes for months, when it knew those fans weren't going to see Springsteen. Clearly consumers deserve better. They deserve to know what they're buying, including the risk that their tickets won't materialize." According to the settlement, Ticketmaster must refund to fans who used TicketsNow the difference in price between the tickets' face value and the final amount. Mr. Lebowitz said those payments could amount to more than $1 million. In addition, brokers on TicketsNow must disclose when they are listing tickets they do not have in hand, and the F.T.C. is sending letters to about 10 large ticket resellers warning them to comply with the law.
Scalped Springsteen tickets have been a focus of news-media and political pressure on the concert industry since early last year, when fans for two Springsteen shows in New Jersey were directed from Ticketmaster to TicketsNow while tickets at face value were still available. Ticketmaster settled with the state of New Jersey over those concerts.
"Merriweather Post Pavilion in Columbia, Md., has inked an online ticketing and marketing deal with Ticketfly. The deal marks the largest venue contract to date for the upstart ticketing company, which also handles ticketing for 9:30 Club in Washington D.C., among other venues. The 9:30 is owned and operated by independent promoter I.M.P., which also books and operates Merriweather." [Billboard]I.M.P. also co-founded the Virgin Vestival in the USA along with one Andrew Dreskin...
Andrew Dreskin is the co-founder of Ticketfly, Inc., a next-generation ticketing and marketing company. He is the co-founder of the Virgin Mobile Festival, a multi-day music and arts festival. Mr. Dreskin was the co-founder, and president and C.E.O., of TicketWeb, the first company to sell event tickets over the Internet. TicketWeb was acquired by Ticketmaster in 2000. Prior to founding TicketWeb, Mr. Dreskin was the co-founder of Energy Media, an early web design firm. Prior to that, Mr. Dreskin was the executive vice president of Beserkley Records, an influential independent record label. Until its recent acquisition by Knitting Factory Entertainment, Mr. Dreskin was the largest outside shareholder in the Big Easy Concert House, a chain of concert venues in the Pacific Northwest. He holds a B.A. from Tulane University, where he is a member of the Dean's Advisory Council. He is also a member of the board of directors of Headcount, a non-profit voter registration organization.Seth Hurwitz is I.M.P.'s chairman and co-owner...
Independent concert promoter Seth Hurwitz and the Maryland-based companies he co-owns, It's My Party (I.M.P.) and It's My Amphitheatre (IMA), have taken legal action against Live Nation.All connections considered, it's not that surprising how this is all playing out, especially now that Ticketmaster and Live Nation actually decided to merge which forces promoters who compete with Live Nation to decide if they want their competitor to sell their tickets for them.
In an 11-count lawsuit filed shortly after Live Nation and Ticketmaster announced their intentions to merge in February, plaintiffs I.M.P. and IMA allege that Los Angeles-based Live Nation "deliberately" and "unlawfully" acquired monopolistic power over promotion for the national concert market, and has used its influence to "coerce" artists from only appearing at amphitheaters and other venues the company owns, operates or books.
[Billboard - June 12, 2009]
What does it mean for NYC? How long until Bowery Presents (who probably sells more NYC tickets total through Ticketmaster than anyone else in NYC at the moment) moves to Ticketfly too? Ticketfly is already selling tickets for a few NYC venues: Brooklyn Bowl, Littlefield and Knitting Factory / Warsaw. Nothing on that list is as big as Merriweather, but Brooklyn Bowl is a Bowery Presents-booked venue (though important to note: Brooklyn Bowl were using Ticketfly before Bowery was in the picture there). And even before the TM/LN merge we learned that Bowery wasn't 100% committed to Ticketmaster when they started selling tickets to their NJ venue Wellmont Theatre through Tickets.com (though it is of course possible that they use tickets.com there due to some strange contract that came with the venue when they opened it.... regardless, anyone who has tried tickets.com knows that it won't ever be where Bowery moves permanently).
Meanwhile, Live Nation, who used to use Ticketmaster exclusively but then switched to their own LiveNation.com ticketing system, have started using Ticketmaster again. For instance, Crystal Castles' Irving Plaza show went on sale on Ticketmaster today. Shows that have been on sale for a while, like Ted Leo (and Obits and Screaming Females), are listed on Ticketmaster (its a redirect), but actually only on sale on LiveNation.com.
More details of the Baltimore story are below...
From: Bob Lefsetz
To: Nathan Hubbard
Is this true? That buyers of DMB and Phish tickets at livenation.com were redirected to coasttocoast.com?
From: Nathan Hubbard
Sorry, been traveling.
No it's not to my knowledge. Have not had fan complaints about this and we monitor issues in the email and call center hourly. We DID find out that a couple of these broker sites including gotthetix.com were using the Live Nation name in their Google ads and displaying the ads when someone searched "Live Nation." This happened in late June. We filed a trademark complaint with Google soon after. But no redirect from the buy button.
We do of course know that many brokers get their tickets using bots that vault them to the front of the line. It sucks for us (we have to build a costly infrastructure that can essentially handle an attack), and more importantly it sucks for the fan (lack of available inventory). We continue to work on technologies that thwart these efforts, and dynamic pricing to address the underlying economic reasons why the secondary market exists.
Thanks for highlighting the great stuff NIN does via Musictoday (part of Live Nation Ticketing). These really are the two options to address the issue; restrict transferability and ask the fan to jump through a few hoops to prove their identity, or price the tickets at what the market is willing to pay. They aren't mutually exclusive
"When country music superstar Keith Urban announced his latest project -- a charity benefit to raise money for the Country Music Hall of Fame -- Nashville's music community was quick to sing his praises.
"To have someone of Keith's stature step up and do this today -- and who all he's bringing to play in October -- is overwhelming to us," Vince Gill told reporters at the time
The benefit -- "We're All for the Hall," as it was known -- was advertised as "all tickets just $25."
But even before tickets went on sale to the general public, they showed up on scalping web sites like Ticketmaster's TicketsNow -- listed, in some cases, for hundreds of dollars each.
"When you have a highly desirable product with incredible demand, all kinds of shenanigans go on," said music industry analyst Bob Lefsetz, who writes The Lefsetz Letter blog." [NewsChannel5]
"Regulators in the United Kingdom and United States appear likely to impose conditions on the merger of concert promoter Live Nation Inc. and ticket-selling giant Ticketmaster Entertainment Inc. now that British authorities came out against the deal yesterday." [AP]
"Live Nation announced that it is expanding its "No Service Fee" program to every single available ticket in each of its amphitheaters this Wednesday, June 10th, for 24 hours only, exclusively at LiveNation.com.
Last week's debut of "No Service Fee Wednesday" generated a sales spike 500% higher than the average number of tickets sold on a typical Wednesday, as music fans everywhere took advantage of Live Nation's no service fee offer, which helped more concertgoers get to more shows for less money."