AEG to offer 30-day window on ticket refunds for coronavirus-rescheduled events

AEG, one of the two concert industry giants who put on tours, festival and shows, have announced a 30-day window for ticket holders to get refunds on events that have been postponed due to the coronavirus pandemic. The New York Times reports that a document was circulated to talent agents saying that the 30-day window will begin May 1 and will only be available for shows that have already announced rescheduled dates. If something has just been "postponed" with no new date, ticket holders will get 30 days to request a refund once the new date has been announced.

AEG's properties include Goldenvoice festivals like Coachella, Cruel World and Lovers and Friends (which were all rescheduled from the spring to later in 2020) and Bowery Presents (which they acquired in 2017).

Ticketmaster, which is owned by Live Nation, the other major concert promoter, has been under fire recently for altering the language of its refund policy, and put out a new statement saying that "while we cannot guarantee all event organizers will offer refunds on their rescheduled events, we anticipate the vast majority will make a refund window available once new dates have been determined."

In a separate statement to New York Times, Live Nation said its "plan is to continue offering an opportunity for refunds on all of its rescheduled shows as new dates are set. We anticipate those windows will begin to open up on an event by event basis in the next few weeks."