After a Sunday that started with delayed gates due to forecasted thunderstorms and an abbreviated schedule, and ended in evacuation and the cancellation of sets from The Strokes, SZA, Kaytranada, and Beast Coast, Governors Ball released a statement about refunds. They've now shared an additional statement, which they call a "truthful and transparent backstory" about Sunday's events. Read it below.
A Message From Founders
First off we want to sincerely express how sorry and upset we are that the festival had to delay opening and then eventually evacuate yesterday. We work all year round on the festival, and yesterday’s chain of events was the very last thing we ever wanted to occur. We are sending you this email to give you the truthful and transparent backstory on how the day played out from our side, and we encourage you to read through it all, and chat with us about it tomorrow (Tuesday, June 4th) at 1pm via a Reddit AMA HERE.
On Sunday June 2nd at 8am, the festival management team spoke with our professional weather service about the day’s forecast. At that time we were told that there was a high likelihood of thunderstorms and lightning throughout the afternoon, with 4pm-6pm being the most problematic and the most threatening. We relayed this information to The Parks Department, The Mayor’s Office of Citywide Special Events, and New York Police Department, and given the moving nature of the storm, we all agreed to regroup with the meteorologist for an updated forecast at 11am. Immediately after our conversation with the city agencies, we communicated to all Sunday and 3-day ticket buyers (as well as all wristband registrants) that due to severe weather, patrons should not come to Randall’s Island, and an update on the festival would be made no later than 11:30am. This message was sent via email, social handles, app push notification, and our website, in an effort to communicate to as many people as possible.
At 11am, the festival management team and all aforementioned city agencies (in addition to others) called our weather service for an updated forecast. We were informed at that time that the forecast had not changed. We were also told that after the expected weather cell hits between 4pm-6pm, a cold front was moving in which would reduce the likelihood of severe weather for the rest of the day. Given this information, a decision was made to push gates back to 6:30pm. This decision was made in an effort to save the festival day and deliver the most amount of music to you, our fans (15 of the 22 acts were rescheduled). After this call, we communicated through all of our channels about the delayed gates.
At around 5pm, the expected weather system did in fact come through the NYC area and hit Manhattan and Brooklyn with thunder, lightning and heavy rain. This weather was close enough to the festival site that we would have had to cancel and evacuate had it been a normally operating festival day. It moved fast through the city, and by 5:40pm the festival grounds were clear from imminent threat. Doors opened around 6:30pm, and the music started at 7pm.
At 9pm, we were alerted by our weather service that two weak weather systems had formed in New Jersey, and while weak, they needed to be monitored closely in case they intensified. We decided to check in with them every ten minutes, and while on the phone with them at 9:20pm, the two systems combined to create a very strong and very severe threat. There were reported sustained winds of 50+ MPH, a very strong likelihood of thunder and lightning (including cloud to cloud lightning & cloud to ground lightning), and the threat was moving in our direction. We immediately spoke with City officials and began to implement the part of our emergency management plan that calls for evacuation. Music stopped, stage managers instructed people to leave the venue via the PA system, stage screens showed evacuation instructions, and we messaged out via our socials and the festival app that an evacuation was in effect due to approaching severe weather. Working hand in hand with NYPD, MTA, DOT, TBTA (Tri-Borough Transit Authority), and a number of other agencies, we carried out our evacuation plan until the site was clear of attendees.
While we are happy that no injuries were reported during the evacuation, we aren’t going to sugar coat things here. When you are evacuating tens of thousands of people from any site, it is a challenging endeavor. We simply had no choice given the data we received about the approaching severe weather. Your safety is always our number one priority, and yesterday we did everything in our power to give you the most amount of music and Gov Ball as possible.
Less than two hours after the evacuation went into effect, we announced that all Sunday ticket buyers would be refunded and all 3-Day ticket buyers would be refunded pro-rata. There was no doubt in our mind that this was the right and necessary thing to do.
We hope this transparent and truthful information gives you some perspective about yesterday, and we encourage you to join our Reddit AMA tomorrow at 1pm EST HERE to ask us questions, give us suggestions, and learn more about why we did what we did. Any and all feedback and communication will help us as we continue planning for our 10th Anniversary – June 5-7, 2020.
— Tom, Jordan and Team Founders
The Governors Ball organizers will be answering questions on r/IAmA on Tuesday (6/4) at 1 PM.